Merline Ulysse Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

San Francisco, California, Us

550+ hours of hands-on course curriculum, with 1:1 industry expert mentor oversight. Mastering skillsin analyzing business problems, data analysis, presenting business insights to different stakeholders, SQL, Python and data visualization.

Lake Mary, Florida, Us

Austin, Tx, Us

I am managing the Texas HHS Salesforce Team.• Recognized management of HHS Salesforce Implementation team. Successful Contract Manager for Salesforce licenses, Salesforce engagement partners and other related contracts; Manages Projects Implementation. • Managed Salesforce development operations and release management.• Effectively architects & designs new Salesforce applications.• Provided outstanding customer service to clients by delivering impeccable service and technical support in addition to developing technical standard documentation materials and customer application training. • Managed Salesforce organization: Plans, organizes, prioritizes, guide and controls.• Highly effective in written and verbal communication skills with proven ability to schedule and manage resources across functional teams.• Meets with executives for planning and governance discussion of new project initiates.• Created and managed integration; Implements Flosum release management, Jitterbit Harmony integrations and performs data loads; used Apex Data Loader.• Participated in the Request for Proposal (RFPs) process, bid evaluations, and provides recommendations.• Created best practice and standard documents and process for Salesforce org. • Led and managed the collaboration of internal and external team resources and acquisitions.• Coordinated the design meetings, reviews document and tests the implementations.• Wrote and reviewed functional requirements and designed with product owners and execution team; transitioned the Salesforce team from a Waterfall methodology to Agile Process.• Worked closely with operation team and end users during troubleshoots issues.• Managed the overall health of the HHS Salesforce org which includes over 29 Applications.

Austin, Tx, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Round Rock, Texas, Us

- Created Logistics Manager work flow document and Developed Scope of Responsibilities for the Dell Data Warehouse (DDW) organization- Managed logistics Cross-functional projects which included acquiring hardware Infrastructure for new and existing Dell Data Warehouse(DDW) Projects- Created a weekly Status Report on DDW Infrastructure Projects by consolidating information from various sources which was used by project managers to track on hardware provisioning progress- Served as a liaison for DDW Infrastructure Solutions projects to the Dell shared services Team (System Engineering Team which includes (Linux Engineers, Network Engineers, Weblogic Engineers), DBAs (Database Administrators), SAM (Segment Account Manager) and PMO (Portfolio Management Office)- Managed Hardware Refresh projects, which reduced the number of Obsolete hardware in the organization- Managed the DDW logistics Management SharePoint site, which provided information to stakeholders

Round Rock, Texas, Us

- Helped Dell successfully transition the DDW Ops team to Bangalore, India as part of Dell's plan to become more cost effective - Co-created Off-Shoring Training documentation and trained extended team in India by phone for a smooth transition- Designated Problem Management member for the team – Researched Incidents, prioritized them according to importance and ensured that permanent code fixes were put in place, which in terms reduced the number of reoccurring issues in the future- Monitored and managed the health of the production environment using Control M; provided support for D3 (Dell Data Direct), Teradata, SQL, and Oracle - Ensured timeliness of all DDW over 2500 batch jobs, ETL and reporting for all regions (US, APJ, EMEA)- Enforced change control within the production environment- Facilitated support and maintenance of reporting tools for tracking results

Round Rock, Texas, Us

- Developed D3 (Dell Data Direct) Reports based on Business Partner requirements- Setup template future team process for training and development- Upgraded Production PAR/SAR application to SQL Server 2000 - Established a Development Environment for PAR/SAR/Profit Watch SQL Server Applications- Developed ETL Application code using Abinitio Wrapper in Teradata

Round Rock, Texas, Us

- Developed reports in Oracle PL/SQL from Sales Business requirements (Order Status, Purchase Summary) for internal and external customers- Created reports in BRIO for CFI (Custom Factory Integration) project managers for internal and external customers for asset management- Managed reporting queue and provided timely responses to business partners and external customer inquiries

Round Rock, Texas, Us

- Supported DOMS (Dell Order Management System) Tandem system- Supported various NT Applications such as QuoteSend (DOTSEND), Product Watch (P11) and Analyst- Provided timely responses to Business Partner issues- Maintained trouble tickets queues using Remedy Application and worked as team administrator- Identified application defect and worked with Development team on bugs fixes- Actively improved production flow by documenting obsolete process- Implemented Application Change Tickets for Production Deployments Launches

Education record

Data Analytics Career Track

Education record

Pmp, Project Management