I am the owner/operator/designer/coder, it was created to show a few of my skills. I am currently adding another site for a computer repair business and a corporate directory which includes a sql database.

Met all customer call guidelines including service levels, handle time and productivity.Cross-trained and backed up other customer service managers.Investigated and resolved customer complaints in an empathetic manner.Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.Strong leader of customer support staff.Scheduled staff shifts to cover peaks and lulls in customer inquiries.Trained staff on operating procedures and company services.Provided accurate, specific and timely performance feedback for CSRs.Identified individual development needs with appropriate training.Updated customer orders from start to finish in an accurate and timely manner.Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.Maintained up-to-date knowledge of product and service changes.Managed work flow to exceed quality service goals.

Responsible for all orders that were placed, in store and call-in.Ran day to day operations for the restaurant.Trained new employees.Created schedules for employees and myself.Installed and provided up-keep on a employee time clock program that was not present before employment.Advertised restaurant in local papers and online.Created and managed website for the restaurant.