Merlin Isac Email & Phone Number

Malmö, Se

Lomma, Skåne County, Sweden

As a Production Assistant at Elobina AB, I manage the end-to-end production process for custom fabric printing. My key responsibilities include:- Reviewing and processing customer orders to ensure accurate and timely production.- Downloading and scaling patterns using TxLink software to prepare them for printing.- Strategically arranging and printing patterns onto fabric to minimize waste and maximize efficiency.- Collaborating with the production team to optimize the use of materials by combining patterns of different sizes, sometimes merging orders from different customers.-Addressing customer queries through telephone, email and chat.- Maintaining quality control standards and ensuring that orders meet the specified requirements.- Troubleshooting and resolving any issues that arise during the printing process.- Overseeing daily activities in the shipping department for timely deliveries.- Managing fabrics, stock, and inventory for seamless operations.- Keeping detailed records of printed orders to prevent duplication and manage workflow

Sweden

Was part of the Payments team which provides solutions to queries from the internal stakeholders within the European markets such as UK, Belgium, Portugal, Italy, Spain, Poland and Nordics relating to banking, card transactions, direct debits (DD), and direct bank transfers (DBT), as well as payment and refund processes.a. Performing tasks such repayments, payment movements, allocations and book keeping in TX.b. Managing incoming payment-related inquiries through tickets and emails.c. Investigating refunds and payments (Card and DBT) withheld in the system and processing them manually.d. Processing payouts on a daily basis in Deutsche bank and Nordeae. Daily usage of PSPs such as Checkout, Worldpay, Mollie, Gocardless, Stripe, tieotoevry etcf. Communicating with UK customers through email to address their queries relating to payments and refundsg. Providing Proof of Refunds when requested by the customer.h. Playing a key role in process improvements to ensure a cut down on AHT per case and task.i. Documenting processes relating to bank refunds, card payments, direct debits and fund allocation.j. Conducting demos for team members.

Bengaluru Area, India

Worked for Deutsche Bank's Nostro Account Reconciliation team providing extensive range of services in the administration of trust, agency, depositary, custody and funds. Responsibilities included:a] Performing the reconciliation for the incoming funds on a daily basis on SSR and TLM platforms.b] Investigating on the unapplied funds by assigning them to debt services, structured finance services, fee Billing group and principal paying agency etc.c] Reporting the nostro breaks on daily basis to the respective stakeholdersd] Preparing reports on daily, weekly and monthly basis for volumes on matches and allocations.e] Knowledge sharing with in team and mentoring of junior members.Worked for Global Data Services Trade Processing team for Citibank Hedge Fund Accounting. Responsibilities included;a] Manually processed the trades for various funds that included futures, options, CFDs, equities, bonds, spots & forwards and OTC securitiesb] Worked on fund accounting, reconciliation of positions, processing commission, cash appraisal, net position appraisal and matching the gain/loss amount of securities and investments with respective brokers.c] Worked closely with the reference data teams, involved in setting up securities in the global database.d] Analyzed various Broker reports like JP Morgan, UBS, Morgan Stanley, Interactive Brokers, Citi, Barclays, Credit Suisse, Deutsche Bank on a daily basis.e] Developed standard operating procedures for the team.f] Mentored junior members.