Merlin Isac Email & Phone Number

I'm a dedicated professional with extensive experience in the payments and financial services sector. I have worked for an integral part of the Payments team at Klarna Bank AB, catering to the needs of major European markets, including the UK, Belgium, Portugal, Italy, Spain, Poland, and the Nordics.In my role, I handled a wide range of responsibilities, from processing transactions made through card payments, direct debits (DD), and direct bank transfers (DBT) to investigating and resolving payment discrepancies and refunds. I worked closely with various payment service providers (PSPs) like Checkout, Worldpay, Mollie, Gocardless, and Stripe, ensuring seamless financial transactions.I took pride in my role as a key driver of process improvements, consistently striving to reduce Average Handling Time (AHT) per case and task. My dedication extended to documenting processes, conducting team demos, and actively participating in the growth and success of my team.Before my current role, I served as a Business Process Associate at Tata Consultancy Services (TCS), where I honed my skills in financial reconciliation, stakeholder management, and administration of funds, working with renowned banks like Deutsche Bank and Citibank.My soft skills, including problem-solving, multitasking, creativity, and strong communication, have been crucial in my career journey. I am proficient in English and Swedish, with an intermediate proficiency in Hindi, and Tamil.Outside of work, I'm passionate about various hobbies, including reading, acrylic painting, arts and crafts, badminton, and blogging.

Listed skills include Microsoft Excel, Nos, and Hedge.

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  Mahatma Gandhi University

  Accounting And Finance