Alessandro Merlino

Alessandro Merlino Email and Phone Number

IT Business Consultant - Program Manager @ Business Changers - presso ARIA spa
Italy
Alessandro Merlino's Location
Italy, Italy
Alessandro Merlino's Contact Details

Alessandro Merlino work email

Alessandro Merlino personal email

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About Alessandro Merlino

I am an Electronic Engineer with many years of experience in the TLC/IT sector, gained in leading companies. As Team Manager, starting from its creation, I managed a Network Technical Assistance department. As a Project Manager (PMP® certified), I managed a series of pilot projects for the introduction of new systems in customer networks and, subsequently, the roll-out of a major fiber optic project. I currently work as a Business Consultant in support of IT projects of the informatic systems of the Lombardy Region.

Alessandro Merlino's Current Company Details
Business Changers - presso ARIA spa

Business Changers - Presso Aria Spa

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IT Business Consultant - Program Manager
Italy
Website:
business-changers.it
Employees:
117
Alessandro Merlino Work Experience Details
  • Business Changers - Presso Aria Spa
    It Business Consultant - Program Manager
    Business Changers - Presso Aria Spa
    Italy
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  • Business Changers Srl - At Lombardia Informatica Spa
    Program Manager
    Business Changers Srl - At Lombardia Informatica Spa Mar 2016 - Present
    Milano, Italia
    Supporto alla Gestione della Domanda, con competenza specifica rispetto ai Servizi Documentali del Sistema Informativo Regionale ed alle loro evoluzioni sul piano normativo/amministrativo, in accordo con le Operations. Supporto al governo del portfolio di progetti e servizi. Gestione del piano operativo dei rilasci in produzione delle applicazioni di piattaforma (EDMA). Governance di progetto e strategie di monitoraggio KPI. Evoluzioni architetturali, gestione RFC.
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  • Dba Group - Presso Huawei Telecomunicazioni
    Project Management Officer
    Dba Group - Presso Huawei Telecomunicazioni Feb 2015 - Apr 2015
    Milano
    Gestione della fase di roll-out del progetto FTTC (Fiber To The Cabinet) Vodafone - fase attiva. Pianificazione, monitoraggio e controllo delle attività (installazioni e collaudi). Gestione del team interno di progetto (NOC). Gestione attività subcontractors. Gestione anomalie. Quality & Compliance (premessi di accesso ai siti, sicurezza, documentazione di collaudo, etc.). Reportistica di progetto, SAL, comunicazioni e meeting.
  • Nokia Siemens Networks | Customer Technical Support - Project Manager
    Customer Technical Support - Project Manager
    Nokia Siemens Networks | Customer Technical Support - Project Manager Apr 2007 - Oct 2014
    Milano, Italia
    Inside Microwave Department I dealt with the planning, implementation and follow-up of Pilot Projects (Pilot) and Business Trials for the MW network management system of NSN (NetViewer): - Definition of ‘piloting strategy’ - Planning and management of customer-specific pilot projects (planning, steering and follow-up)- Resource allocation - Scope e scheduling agreements with customers- Control of processes and quality requirements - Management of the piloting team (leading, motivation and feedback)- Monitoring the status and progress of the Pilot, reporting to the Product Program- Proactive risk management, troubleshooting and corrective actionsMain NetViewer pilot projects managed: Vodafone Global (all acceptance sessions held in last 4years), Zain (Kuwait, Iraq, Saudi A.), Q-Tel Quatar, Indosat Indonesia, Barthi India.
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  • Siemens | Network Support - Technical Assistance (Tac3) - Line Manager
    Network Support - Technical Assistance Manager
    Siemens | Network Support - Technical Assistance (Tac3) - Line Manager Jun 2004 - Apr 2007
    Milano, Italia
    Inside the Microwave Division, reporting directly to the Line Manager, my role included the following activities:- Responsible for a technical support team to customers' networks (4 people)- Coordination of support activities at the global level (more than 200 customers in all the world)- Management of helpdesk and emergencies support 24/7, troubleshooting assistance in the field, management of malfunctions, customer escalations- SLA Management- Acquisition and management of resources (internal and consultants), training and coaching- Acquisition and management of equipment for the test plant (to reproduce issues in the field)- Budget management- Support of Siemens Microwave networks in the world (Element Interworking, DCN management, multi-vendor equipment integration, etc.)- Definition of the features of new products and early testing.
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  • Siemens | Tmn - Technical Assistance (Tac3) - Technical Support Engineer
    Tmn - Technical Assistance (Tac3) - Technical Support Engineer
    Siemens | Tmn - Technical Assistance (Tac3) - Technical Support Engineer Nov 1999 - Jun 2004
    Milano, Italia
    Main tasks and responsibilities:- Customer Support (Technical Assistance Level3) for MW networks and related supervision systems- Element Management Systems (EMS, NMS), MW Radio Equipment (PDH, SDH, PMP), Electrical/Optical Addrop-Multiplexers (Siemens and Marconi), Routing & Switching technologies- Help Desk and on-site support, advanced troubleshooting, software correction management, product acceptance (Type Approval & test activities), training and technical enabling, etc- Definition of processes and technical support services, SLA definition, knowledge re-use
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  • Italtel | Tmn - Service - Product Specialist
    Tmn - Service - Product Specialist
    Italtel | Tmn - Service - Product Specialist Nov 1997 - Nov 1999
    Milano, Italia
    Support for Microwave Networks (equipment and supervisory systems). Planning, line-up and commissioning of TMN systems for Microwave Networks and Optical Transport Networks. Main on-field activities: Telecom (Italia), Vodafone (Italia), Tata (India), Spice Telecom (India), CTI (Argentina), Telikom (Papua New Guinea), Esat (Ireland).
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Alessandro Merlino Skills

Ip Project Management Microwave Element Management Systems Network Management Applications Microonde Wireless Telecomunicazioni Testing Sdh Carrier Ethernet Pmp Switches Routers Lte Assistenza Clienti Gsm 3g Integrazione Transport Networks Multiplexers Voip Customer Service Reti Integration Telecommunications Data Synchronization Wifi Mpls

Alessandro Merlino Education Details

Frequently Asked Questions about Alessandro Merlino

What company does Alessandro Merlino work for?

Alessandro Merlino works for Business Changers - Presso Aria Spa

What is Alessandro Merlino's role at the current company?

Alessandro Merlino's current role is IT Business Consultant - Program Manager.

What is Alessandro Merlino's email address?

Alessandro Merlino's email address is al****@****ispa.it

What schools did Alessandro Merlino attend?

Alessandro Merlino attended Università Di Catania.

What skills is Alessandro Merlino known for?

Alessandro Merlino has skills like Ip, Project Management, Microwave, Element Management Systems, Network Management Applications, Microonde, Wireless, Telecomunicazioni, Testing, Sdh, Carrier Ethernet, Pmp.

Who are Alessandro Merlino's colleagues?

Alessandro Merlino's colleagues are Antonio Sandro Domina, Andrea Di Pisa, Claudia Cristina Farias, Antonio Zaccaria, Arianna Bettin, Antonio Esposito, Federico Piazzolla.

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