Asset Manager Supervisor - Caribbean Region
CurrentSupervise a team (10+ members) overseeing real estate management functions with attention to underlying landlord relationships and administration for those tower sites owned and or operated by Company, in Caribbean and Chile jurisdictions (5k+ towers).● Supervise the performance of the Caribbean & Chile Asset Management team,● Provided support and advising on best decision making on the real estate management functions for those tower sites owned and or operated by Phoenix Tower International LLC● Work with internal groups (Legal, Regional Leasing teams, Regional Site Management teams, Lease Administrators, Accounting, Finance, etc.) on asset management issues● Identified needs of customers promptly and efficiently.● Maintained a positive working relationship with fellow staff and management.● Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.● Displayed strong telephone etiquette, effectively handling difficult calls.● Utilized document management system to organize company files, keeping up-to-date and easily accessible data.● Set specific goals for projects to measure progress and evaluate end results.● Implemented strategies to take advantage of new opportunities.● Complied with company policies, objectives and communication goals.● Provided ongoing training to address staff needs. ● Reviewed completed work to verify consistency, quality and conformance.● Responded to customer questions regarding products, prices and availability.● Maintained operating schedules to provide effective coverage for key areas and achieve objectives.● Resolved customer complaints and adjusted policies to meet changing needs.● Identified and corrected performance and personnel issues to reduce impact to business operations.● Assessed company operations for compliance with safety standards.● Analyzed key performance indicators to identify effective strategies.