Merlin S. Email & Phone Number

Bengaluru, KA, IN

Toronto, Ontario, Canada

• Develop and implement employee relations strategies, reducing workplace grievances by 25% within the first 8 months and achieving an 80% satisfaction rate in conflict resolution.
• Manage full-cycle recruitment, including sourcing, screening, and interviewing candidates for internal roles.
• Lead the end-to-end recruitment process, aiming to reduce time-to-hire from 45 days to 40 days within the first quarter year, and improve new hire retention by 20% by enhancing onboarding practices.
• Establish and monitor training programs with a target of 85% employee participation in mandatory sessions, achieving an average post-training skill score increase of 10%.
• Oversee a structured performance management system, ensuring 100% participation in quarterly reviews and providing clear development plans, with an annual goal of increasing overall performance ratings by 10%.
• Conduct semi-annual compliance audits, maintaining 100% adherence to labor laws and company policies, and update guidelines quarterly to reflect any regulatory changes.

Vaughan, Ontario, Canada

• Responded to client inquiries via phone, email, chat, and social media within a specified timeframe.
• Participate in customer engagements and support the building of trust with key stakeholders in complex organizations.
• Help identify opportunities for increased platform usage within the existing customer base.
• Achieved a first response time (FRT) of less than 1 hour during business hours.
• Resolved client issues at first contact (FCR) 80% of the time.
• Escalated complex issues to the appropriate departments and followed up to ensure resolution.

Postgraduate Degree, Project Management

Postgraduate Degree, Human Resources Management

Bachelor Of Arts - Ba, English Language And Literature