CERTIFIED PROJECT MANAGER Writer, Editor, Proofreader | Team/Staff Manager | Public Speaking and Meeting Facilitation | Customer Service | Vendor Management | Telecommunication System Implementations | Evaluation and FeedbackUpbeat and positive self-starter, detail-oriented, practiced in supporting executive management to achieve stated goals and benefits using project management, collaboration and team coordination, meeting facilitation and oral presentation, data gathering, written communication and documentation, customer/client service.SKILLSWritten Communications – • e-mail strings with colleagues, customers/clients, vendors, service providers to identify issues and solutions, track and confirm decisions, and call for follow-up actions• agendas, perform as scribe and generate minutes of meetings and group calls• documentation, proposals, reports using MS Word and Excel• speech writing• proofreading documents for quality and accuracyOral Communications –• lead team meetings and emcee conferences/events• public speaking (active member of Toastmasters)• reception area greeter, company/department telephone answer and call re-direct• conversant with Spanish language, some FrenchCustomer Service – • greeter and cordial conversationalist for guests to feel welcome• ask questions to determine and assess needs, problem-solve, and gain agreement• coordinate personnel and activities to schedule, manage costs, and implement and fulfill goals• track and report progress, final results and outcomesTraining and Development – • Develop training plans and written supporting material• Deliver training• Evaluate student progressEDUCATIONHigh school graduate; accepted by UC Santa Barbara; college courses at several junior colleges; numerous corporate and Project Management Institute classes/workshops to achieve accreditation.CAREER HISTORYFormer Business Owner, Manager, Director, and Project Manager titles with major corporations, government entities, and staffing agencies in the Los Angeles area. Clear background screen and drug test. Full resume available on request.