Merlyn Vargas Email & Phone Number

-Inbound Call Handling: Respond to inbound calls to assist customers with account-related inquiries, resolving issues efficiently and professionally-Outbound Collections: Conducted outbound calls to collect overdue payments, successfully reducing delinquent accounts and improving cash flow-Payment Arrangements: Worked with customers to set up payment plans, extensions, settlements and hardships programs, aiding in account stabilization and recovery-Spanish Language Support: Provided bilingual support to Spanish-speaking customers, facilitating clear communication and addressing their account needs-Payment Processing: Managed and processed customer payments accurately, ensuring timely updates to account statuses-Goal Achievement: Consistently met and and exceeded monthly collection targets, contributing to the overall success of the collection team-Training and Mentoring: Served as a Subject Matter Expert (SME) in Spanish procedures, assisting in the training and development of new agents to enhance their performance

-Inbound Call Assistance: Fielded inbound calls to address customer inquiries regarding refinancing options, providing detailed explanations and guidance-Online Portal Navigation: Guided customers through the online application portal, ensuring a smooth and e fficient application process-System Navigation: Utilized multiple systems to manage and track customers applications, ensuring accurate and timely processing-Income Documentation: Analyzed and verified customer income documents as needed, facilitating accurate assessments for refinancing applications-Lienholder Verifications: Conducted outbound calls to lienholders to confirm account statuses, ensuring all information was up-to-date and accurate-Customer De-escalation: Effectively de-escalated frustrated customers, addressing their concerns with empathy and professionalism to enhance customer satisfaction-Quality Assurance Review: Monitored and reviewed tasks performed by colleagues, ensuring adherence to quality standards and improving overall team performance

-Payment Processing: Processed member payments efficiently, ensuring accuracy and timeliness-Service Inquiries: Addressed member questions regarding services and policies, providing clear and helpful information-Product Referral: Informed and referred members to relevant services and products, enhancing their experience and engagement-Online Banking Support: Assisted members with online banking issues, offering solutions and guidance for seamless digital transactions-Bilingual Support: Provided translation services and explained services in Spanish for non-English speaking members, improving communication and service accessibility-System Management: Utilized multiple systems to manage and support member accounts and products, ensuring comprehensive assistance-SalesForce Management: Submitted and tracked product referrals through SalesForce, facilitating e ffective product follow-up and engagement

5031 N Galloway Ave. Mesquite, Tx 75150