Experienced IT professional with a strong foundation in providing exceptional technical support and resolving user issues within tight deadlines. Proficient in troubleshooting hardware and software problems, maintaining network infrastructure, and delivering superior customer service. Eager to leverage solid IT service desk skills into a challenging SOC Analyst role, demonstrating a proactive approach to security incident detection, analysis, and resolution. Possesses a keen interest in cybersecurity principles and committed to continuous learning and professional development.