Merna Raouf

Merna Raouf Email and Phone Number

Mid-Level Quality Control @ Qara Digital Solutions
Egypt
Merna Raouf's Location
Egypt, Egypt
About Merna Raouf

I began my career as a Service Desk Engineer in the pharmaceuticals industry, where I gained valuable experience in IT support, problem-solving, and teamwork. During this time, I developed strong skills in data analytics, Office 365, and using technology to streamline operations, laying a solid foundation for my professional growth.Building on this experience, I transitioned into Software Quality Control, where I currently specialize in both manual and automation testing. My focus is on ensuring product quality through thorough testing and quality assurance practices, helping to deliver reliable and user-friendly solutions.I am passionate about continuous learning and leveraging my expertise to enhance product performance and customer satisfaction, while advancing my skills in automation testing and cutting-edge QA tools.

Merna Raouf's Current Company Details
Qara Digital Solutions

Qara Digital Solutions

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Mid-Level Quality Control
Egypt
Merna Raouf Work Experience Details
  • Qara Digital Solutions
    Mid-Level Quality Control
    Qara Digital Solutions
    Egypt
  • Qara Digital Solutions
    Quality Control Engineer
    Qara Digital Solutions Nov 2024 - Present
    Cairo, Egypt
    Responsibilities1. Manual Testing for Website and Mobile Platforms    1.1 Analyze requirements and user stories for both website and mobile applications to develop comprehensive test cases.    1.2 Perform manual testing to ensure that website and mobile app features meet functional and usability requirements.    1.3 Identify, report, and track bugs using a ticketing system (e.g., Jira, Bugzilla).    1.4 Conduct cross-browser, cross-device, and cross-platform testing to ensure compatibility across different browsers, devices, and operating systems.    1.5 Validate performance, usability, and responsiveness for both websites and mobile apps across different environments.    1.6 Ensure UI/UX design consistency across both website and mobile applications.    1.7 Collaborate with development teams to identify, resolve defects, and verify fixes.    1.8 Perform exploratory testing to uncover edge cases, hidden issues, and complex bugs.2. Automation Testing for Website and Mobile Platforms    2.1 Develop and execute automated test scripts for both website and mobile applications using tools like Selenium, Appium, or similar automation frameworks.    2.2 Integrate automated tests into CI/CD pipelines to streamline testing processes.    2.3 Maintain and update automation scripts to ensure they align with new features and changes in the product.    2.4 Perform regression testing through automated scripts to ensure new changes do not affect existing features.    2.5 Evaluate automation test results, identify issues, and work with the development team to address them.    2.6 Optimize automated test scripts for efficiency and reliability across both websites and mobile apps.3. Collaboration and Reporting    3.1 Work closely with developers, product managers, and other stakeholders to ensure alignment on testing requirements and priorities.    3.2 Report and track defects using Jira, ensuring effective management and resolution of issues.
  • Sehatech
    Software Quality Assurance Engineer
    Sehatech Apr 2023 - Nov 2024
    Heliopolis, Cairo, Egypt
    Responsibilities1. Manual Testing for Website Functionality and Performance    1.1 Analyze requirements and user stories to develop comprehensive test cases and scenarios.    1.2 Perform manual testing to ensure website features meet functional requirements.    1.3 Identify, report, and track bugs or issues using a ticketing system (e.g., Jira, Bugzilla).    1.4 Conduct cross-browser and cross-device testing to ensure compatibility.    1.5 Validate website performance, usability, and responsiveness across different environments.    1.6 Verify adherence to UI/UX guidelines and design consistency.    1.7 Collaborate with developers to resolve defects and verify fixes.    1.8 Write and maintain clear documentation, including test plans and bug reports.    1.9 Execute exploratory testing to uncover edge cases and hidden issues.2. Database Testing for Integrity and Accuracy    2.1 Review database schemas and write test cases to validate data integrity.    2.2 Execute SQL queries to verify data consistency, accuracy, and completeness.    2.3 Validate database updates triggered by website actions (e.g., CRUD operations).    2.4 Perform data migration testing to ensure seamless transitions between systems.    2.5 Identify discrepancies and communicate issues to the development team.    2.6 Ensure database security measures and access controls are in place.3. Quality Assurance and Continuous Improvement    3.1 Participate in requirement analysis and provide feedback on testability.    3.2 Collaborate with stakeholders to understand business and user needs.    3.3 Suggest process improvements to enhance testing efficiency and accuracy.    3.4 Contribute to the creation of reusable test scripts for recurring scenarios.    3.5 Ensure full compliance with quality standards and project timelines.
  • Utest
    Software Test Engineer
    Utest Feb 2023 - May 2023
    Responsibilities1. Functional Testing on Websites    1.1 Reviewed project requirements and test cycles to identify critical test cases.    1.2 Conducted manual testing for websites to ensure functionality, usability, and compliance with client specifications.    1.3 Performed exploratory testing to uncover bugs and edge cases.    1.4 Reported issues using uTest’s platform with clear and professional documentation, including detailed steps to reproduce defects.    1.5 Verified fixes and re-tested resolved bugs to ensure functionality.    1.6 Conducted regression testing to confirm that new changes didn’t impact existing features.2. Collaboration and Reporting    2.1 Worked with global teams in a collaborative environment to meet deadlines and project requirements.    2.2 Gained experience in reporting bugs in a professional and precise manner, improving communication and issue resolution.    2.3 Communicated effectively with project managers to clarify requirements and resolve ambiguities.3. Continuous Learning and Adaptation    3.1 Adapted quickly to different project types and testing methodologies in a dynamic freelancing environment.    3.2 Gained hands-on experience with diverse industries and application types through various testing cycles.    3.3 Enhanced testing skills and understanding of quality assurance practices by working on diverse global projects.
  • Eva Pharma
    Senior Information Technology Support Engineer
    Eva Pharma Aug 2022 - Feb 2023
    Giza, Al Jizah, Egypt
  • Eva Pharma
    Service Desk Engineer
    Eva Pharma Jan 2020 - Jan 2023
    Egypt
    Responsibilities1 first level of support to the users 1.1 Serve as the first point of contact for customers seeking technical assistance over the phone or email or throw ticketing system (ManageEngine Service Desk Plus) 1.2 Perform remote troubleshooting through diagnostic techniques and pertinent questions 1.3 Determine the best solution based on the issue and details provided by customers 1.4 Direct unresolved issues to the next level of support personnel 1.5 Follow-up and update customer status and information 1.6 Pass on any feedback or suggestions by customers to the appropriate internal team 1.7 Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. 1.8 Respond to queries either in person or over the phone. 1.9 Write Knowledge bases to the users and the internal team. 1.10 Follow up with customers to ensure the issue has been resolved. 1.11 Gain feedback from customers about computer usage. 2 Install, modify and repair computer hardware and software. 2.1 Install recommended OS to the computers. 2.2 install programs to the users. 2.3 repair and upgrade any hardware parts in the computers 2.4 connecting printers and repair any hardware and software errors 2.5 performing backup images for the computers
  • Heliopolis Evangelical Church
    Teacher
    Heliopolis Evangelical Church Jul 2017 - Aug 2019
    Heliopolis, Cairo, Egypt
    Responsibilities1. Activity Planning and Preparation    1.1 Designed and organized engaging, age-appropriate activities such as crafts, games, art projects, and simple science experiments tailored to kindergarten students.    1.2 Created a weekly activity schedule to ensure a balanced mix of learning and playtime.2. Instruction Delivery    2.1 Guided children through hands-on activities, encouraging creativity, critical thinking, and teamwork.    2.2 Utilized interactive and playful teaching methods to capture the interest and imagination of young learners.3. Student Engagement    3.1 Fostered a fun, safe, and inclusive environment that encouraged active participation and collaboration among students.    3.2 Introduced storytelling, songs, and movement activities to enhance learning experiences.4. Classroom Management    4.1 Maintained a structured and positive classroom atmosphere by setting clear expectations and encouraging good behavior.    4.2 Ensured smooth transitions between activities to minimize disruptions and keep students engaged.5. Individualized Attention    5.1 Observed and identified the unique needs and interests of each student, tailoring activities to accommodate diverse learning styles.    5.2 Provided additional guidance and support to children who required extra assistance.6. Safety and Supervision    6.1 Ensured the safety of all students during activities, maintaining vigilance and implementing appropriate supervision measures.    6.2 Prepared and maintained a child-friendly, hazard-free environment for all planned activities.7. Communication with Parents    7.1 Provided parents with regular updates on their child’s participation, progress, and achievements during the summer program.    7.2 Addressed parent inquiries and feedback with professionalism and care.
  • Ieee
    Administrative Assistant
    Ieee Mar 2016 - Apr 2016
    Heliopolis, Cairo, Egypt
    Responsible for IEEE sessions in AAST as an assistant.
  • New Ramses College
    Teacher Assistant
    New Ramses College Jun 2013 - Aug 2014
    Heliopolis, Cairo, Egypt

Merna Raouf Education Details

Frequently Asked Questions about Merna Raouf

What company does Merna Raouf work for?

Merna Raouf works for Qara Digital Solutions

What is Merna Raouf's role at the current company?

Merna Raouf's current role is Mid-Level Quality Control.

What schools did Merna Raouf attend?

Merna Raouf attended Arab Academy For Science, Technology And Maritime Transport, New Ramsis College.

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