Maria Elena Rodriguez Email & Phone Number

Fort Lauderdale, Fl, Us

Weston, Florida

Manage the proliferation of Agile/Scrum for the Global World Services Technologies organization.

Managed International applications and vendors relationship for the International Finance group. Implemented processes and standards for vendors and business groups in the region.

-Managed projects & support activities of all Guest Systems & strategic vendors-Managed analysts and software engineering work prioritization -Responsible for capacity planning and budget of over $12million -Key liaison between shipboard IT Managers & Hotel business groups shoreside -Change management, deployment & quality measurements responsibilities for all shipboard systems-Re-organized the Hotel Portfolio team to close gaps and provide ultimate fleet wide support-Traveled to multiple ships locations to audit systems & processes and monitor new builds deployments

-Managed major projects & relationship for 4 major clients: United Health Care group (UHG), First National Bank of Omaha, Wells Fargo & Hong Kong, Singapore Bank Corporation (HSBC) -Led the implementation of the outbound call center for UHG-Managed the performance of 10 Analysts-Led cross functional teams using Scrum Master project management methodology

-Responsible for the development and performance of Amex customer card internet site-Managed a diverse group of developers and analysts geographically dispersed in US and India-Managed $3 million budget for the Latin America & International Technology groups-Reengineered the support group to improve performance resulting in a 50% cost reduction-Outsourced selected Call Center work from the United Kingdom, Australia and Canada to a Call Center in India & lead the India vendor selection, hiring and training processes-Led the development and implementation of performance metrics, that resulted in the approval of $1 million incremental funding-Achieved best in class rating for the Internet Project group in the operations scorecard customer survey-Led project managers through the implementation of multiple large projects

-Managed a group of technical & business resources through the deployment of projects and support activities of Customer Care major applications-Led key projects that contributed to FPL corporate effort that led to the winning of the Deming Award in 1989. FPL is the only domestic company to have accomplished this.-Provided business knowledge and support to the Customer Information System (CISII) conversion project-Automated the Revenue Protection functions -Worked with bargaining unit leaders -Negotiated the approval of new processes and debt collection practices with the Florida Public Service Commission-Supervised internal and field resources in the Revenue Recovery group (Meter Readers, outside/inside Collections, Revenue Protection & Predicted Dialer Outbound Collections) -Had positions of increased responsibilities in the Revenue Recovery, Call Center, Data Preparation, Billing and IT Customer Service groups

Leadership Excellence

Leadership academy. Received recognition as Leadership champion to contributor

Mba, Business

Bachelor Of Business Administration (Bba), Business Administration And Management, General