Merran Wiggins Email & Phone Number

Newcastle, Nsw, Au

Newcastle, New South Wales, Australia

Working within high volume work environments, I’ve performed a range of duties, many governed by strict deadlines. These include arranging interstate and international travels, composing and editing correspondence, preparing quotations, and providing client service both on phone and in email. My role encompasses every aspect of travel and event management process, from handling the initial enquiry, through to final delivery. This includes everything from arranging accommodations… Show more Working within high volume work environments, I’ve performed a range of duties, many governed by strict deadlines. These include arranging interstate and international travels, composing and editing correspondence, preparing quotations, and providing client service both on phone and in email. My role encompasses every aspect of travel and event management process, from handling the initial enquiry, through to final delivery. This includes everything from arranging accommodations, itineraries, and flights, to booking the venue and coordinating the logistics of events. I engage with all suppliers of these services, always seeking to find engaging and value for money options to provide to clients. I then prepare detailed proposals that incorporate all crucial information. Once the proposals have been accepted, my role move on to planning and scheduling travels and/or events, collaborating with clients to coordinate all critical activities while also dealing with any issues and providing 24/7 support and assistance, as necessary. I often work independently and have to make decisions on a continuous bases, always focus on providing positive outcomes for both the client and the business. All these tasks have aspects to them that are subject to tight deadlines, and I deliver these services often in hectic circumstances. I also provide on-the-job training, direction, and guidance to build staff capabilities in interpreting and applying policies and providing high-quality services to customers. I offer ongoing mentoring, coaching, and feedback to geographically dispersed, remote team members in order to improve their performance. By making myself available to junior staff members, they are able to seek advice and ask questions to assist them in making decisions. When new information or guidelines become available, I communicate these to team members and ensure they have a full understanding of how any changes will affect their priorities or actions. Show less

Newcastle, New South Wales, Australia

This role has provided me with a strong platform to be able to consult and negotiate with a range of stakeholders to secure and sustain sponsorships for a range of NSW Training Awards. I develop partnerships with the local communities, which involves identifying, making contact with, and developing relationships with stakeholders in the private and public sectors. These include Group Training Companies, employers, employer associations, Registered Training Organisations (RTOs), school to work… Show more This role has provided me with a strong platform to be able to consult and negotiate with a range of stakeholders to secure and sustain sponsorships for a range of NSW Training Awards. I develop partnerships with the local communities, which involves identifying, making contact with, and developing relationships with stakeholders in the private and public sectors. These include Group Training Companies, employers, employer associations, Registered Training Organisations (RTOs), school to work transition providers, and State training services. I have built a reputation as a collaborative team player with a proven track record of actively supporting the strategic direction of the organisation. For example, I assist with monitoring and evaluating the efficiency and effectiveness of the committee’s policies and programs, actively offering recommendations to ensure continuous improvements and delivery of innovative services that meet the evolving needs of members. In order to attract and secure sponsorships and grants, I assist with the development and implementation of compelling marketing communication strategies targeted towards a specific audience. I am confident in writing proposals, approaching organisations for sponsorships, and organising events to raise awareness of the organisation’s mission and gain the support of potential sponsors. My abilities have seen many successes in the past, including raising over $500K for local charities in the past five years by organising and delivering the Australian Rail Track Corporation Charity Ball. Show less

Newcastle, New South Wales, Australia

Demonstrating a high level of personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused. My role has involved diverse responsibilities – such as coaching and mentoring committee members and program participants, coordinating events and travels, and executing and implementing communication strategies. These have all enabled me to develop advanced leadership, problem-solving, and organisational skills.I offer strong resolution skills… Show more Demonstrating a high level of personal drive and integrity, I have successfully balanced work with the ability to multitask and remain focused. My role has involved diverse responsibilities – such as coaching and mentoring committee members and program participants, coordinating events and travels, and executing and implementing communication strategies. These have all enabled me to develop advanced leadership, problem-solving, and organisational skills.I offer strong resolution skills and have a proven record in finding ways to minimise conflicts and repair workplace relationships. At HunterNet Cooperative, I am able to influence policy to allow some flexibility and consideration of the individual circumstances of program participants. I encourage committee members to contact me as soon as they recognise a potentially difficult situation, so that I can work with them, providing information, coaching, and advice to avert conflict and reach positive outcomes. Demonstrating high-level relationship management and communication skills, I have managed to build and sustain key relationships with committee members and programs participants from different manufacturing, engineering, and specialist services companies across the Hunter and Central Coast Regions of NSW. My philosophy when it comes to stakeholders is that I’ll do everything in my capacity to meet their requirements, always presenting that I’m there to provide them with the highest standards of service and their needs are important. By continually focusing on this through my working communications, I cultivate mutually respectful relationships based on trust and commitment that I’ll deliver on deadlines and expectations. Show less

Newcastle, New South Wales, Australia

Working at a fast-paced agency, I showed strong prioritisation skills in processing multiple and complex domestic and international flights and travel arrangements for both leisure and corporate clients within time-sensitive environments. To enhance customer satisfaction and retention, I offered value-added services, which included providing accurate advice and negotiating with suppliers to provide cost-effective options for clients.

Sydney, New South Wales, Australia

Through the completion of the Management Program, I acquired practical experience in the travel industry with rotations in multiple departments such as Wholesale, Airport Customer Service, and Corporate and Leisure Travel. I actively supported the development of a State strategy to assist with the acquisition of new business opportunities while also retaining the existing client base. As a Team Leader, I managed staff performance in alignment with the overall goals of the organisation, which… Show more Through the completion of the Management Program, I acquired practical experience in the travel industry with rotations in multiple departments such as Wholesale, Airport Customer Service, and Corporate and Leisure Travel. I actively supported the development of a State strategy to assist with the acquisition of new business opportunities while also retaining the existing client base. As a Team Leader, I managed staff performance in alignment with the overall goals of the organisation, which included setting realistic targets, conducting regular performance dialogues, and providing feedback and coaching. Show less

Statement Of Attainment, Enhanced Customer Service

Statement Of Attainment, Leading Teams

Diploma Of Leadership And Management

Diploma, Tourism And Travel Services Management

Certificate Iv, Tourism And Travel Services Management

Certificate Iv, Competitive Systems And Practices

Diploma, Travel And Tourism, Events & Business

Certificate Ii & Iii, Tourism And Travel Services Management

Statement Of Attainment, Exercise Delegations