Creating an exciting new online learning creation and delivery platform.

Passion projectMarketing & Community engagement for public charter school that is closing the education gap in Marin for low-income families.

I help our clients turn their goals into strategic implementation decisions and define experience enhancements that improve brand engagement, interaction and ROI.As Information Architect, I...· Lead client workshops to identify priorities in replatforming projects for content, site architecture, and usability, making sure the user interface and underlying systems support marketing and business imperatives.· Apply design-thinking approach to requirements to solve complex layout or hierarchical problems and design navigational structures for multiple content types.· Collaborate with technical experts to design cross-system solutions to meet clients’ unique requirements; work closely with designers to ensure that architecture is accurately reflected in design. · Create platform-specific and agnostic flow diagrams, wireframes, personas, and user journeys to reflect final decisions and requirements for sign-off and development.· Onboard and manage allocation of UX resources.

- Managed a set of high-priority client accounts from launch through ongoing maintenance and new feature development. - Provided seasonal internet strategy sessions to review sites and ensure that marketing and sales priorities were met in time for peak sales milestones. - Lead cross-functional teams to define and implement solutions to meet clients’ requirements, timeline, and budget, from marketing-driven site features to replatforming projects. - Managed client expectations from the request phase through requirements definition, budget approval, and delivery.

Oversight of large-scale technical projects for fitness, health, and beauty company. Projects include: CMS and community portal implementation; e-commerce site redesign and technical re-implementation; integration of business processes for multiple online sites; building project management methodology and tools within the PMO; developing and delivering application and technical training.

Managed a small team of engineers responsible for acting as escalation point for Customer Support and Services engineers. Managed response to critical production site issues and holiday/traffic spike preparation. Managed development and rollout of patches for security compliance and performance issues. Responsible for developing training and skills development programs for Support and Services engineers.

Project managed changes to high-volume ecommerce sites, including UI design and catalog changes, business logic changes, and performance troubleshooting and improvement efforts.