Senior Operations Management Consultant (President)Client: Heart Church, Inc. (Nov. 2021-Present)Establish and communicate missional focus to support development of annual strategic plans, budgets, staffing, and operations for continued growthProvide end-to-end leadership to cross-functional service delivery teams involved in program execution, ensuring compliance with operational standards and project timelines, budgets, and quality requirementsWork with key stakeholders to source, implement, and adopt new software (e.g., Monday.com, Slack, Planning Center, QuickBooks, etc.) to improve project planning, organizational communication, accounting, operational managementCreate and execute outreach programs, with community partners, to support the growing needs of target demographicRecruit, train, and manage team of over 30 volunteers and contractors, directing and empowering them to effectively plan and execute weekly activitiesLead executive board in formulating annual budgets, developing fiscally responsible policies and practices for managing donationsNegotiate and manage contracts for purchases, rentals, and contracted staff to meet strategic and financial goalsSenior Strategy & Organizational Development ConsultantClient: FBI (June 2017 - Aug. 2021)Guided FPSS Front Office in developing and executing strategic plans for their Sections, including the formulation of Mission/Vision Statements, and planning and completing Strategic InitiativesProvided planning and facilitation support for Section-level management initiatives including leadership offsites and staff all-hands, to identify, develop, and rollout organizational improvements Instituted and managed the Operational Effectiveness program to identify and assess organizational impediments/challenges to support multiple Sections in developing operational improvementsManaged WBS, risks, and reports for multi-Division project to enhance processes, tools, and org. structure for FTE relocation project

Executed business initiatives for the Senior Leader, such as researching and establishing income-generating service offerings including a food service program, space rental program, and event management programImplemented task management and team collaboration system to manage daily work products for over 200 volunteers and staff across 5 business lines (i.e., Community Development Corp., Operations, Finance, Executive, and Facilities)Oversaw workforce management to include planning, recruiting, and onboarding of over 100 volunteers and 7 employees to meet evolving organizational needsSupported development of major conference and events, hosting hundreds of attendees by leading Cvent configuration team to manage registrations, sessions, content creation and provision, as well as post-conference follow-up

Client: SBAConsulted ODA senior managers in structuring and managing an IT Project Management Office to establish consistency and accountability across 4 project managers and 10 concurrent projects Managed 2-4 IT projects simultaneously (Waterfall and Agile), utilizing MS Project and JIRA Agile software to plan, assign, and track product development, test, and delivery efforts Engaged with product user groups and SMEs weekly to gather and validate all functional requirements and designsCoordinated the completion of software development tasks for 10 to 15 associates across multiple project teams including Functional Analysis, Application Development, Testing, and Operations & Maintenance SupportSupervised and supported 4 TSC on-site resources; delegated and tracked their work assignments, provided their performance evaluations and growth feedback, addressed client/contractor needs, executed all resource admin. tasks

Client: Department of State - Enterprise Network Management (ENM) (Mar. 2015 – Mar. 2016)Led a team in the identification and allocation of ENM IT service costs and the creation of operational cost modelsDeveloped a comprehensive IT Service Catalog detailing the configuration properties of each offering for enhanced service ordering and organizational chargeback capability Client: FBI (Nov. 2012 – Feb. 2015)Reengineered the collection and analysis process for IT asset data by identifying additional raw data sources, implementing on-going collection practices, and increasing the frequency of analysisDirected a team of 6 in the development and execution of a section wide change & configuration management processExecuted Scrum and Kanban (Scrum Master) to complete of accepted stories and manage tasks across 3 Scrum teams Negotiated and composed service level agreements between multiple intra-organizational unitsCollaborated with technical & functional SMEs to establish roles and processes to maintain operations after Go-LiveClient: National Science Foundation (NSF) (Dec. 2009 – Nov. 2012)Completed organizational development and workforce planning activities by creating organizational diagrams, proposed job descriptions, and To-Be process charts to facilitate Go-Live organization redesign Authored data governance guidance to restructure long-term data management approach

Client: National Science Foundation (NSF)Evaluated grantees’ management practices, financial systems, and reconciliation of Federal Financial Reports to corresponding accounting records to determine grantees’ effectiveness in administering NSF fundsClient: FEMA - Grant Programs Directorate (GPD)Calculated and tracked GPD ROI on grant investments by quantifying FEMA Target Capabilities through hundreds of project-to-milestone and milestone-to-common variable alignments

Client: E*Trade Global Asset ManagementAnalyzed asset backed securities held in E*Trade’s multi-billion dollar portfolios, to determine the company’s risk exposure to each bucket of assets● Examined and monitored E*Trade’s counterparties to assess their financial standing (i.e., solvency and credit worthiness)