• Served as main point of contact responsible for communicating incident response actions to both technical and non-technical teams• Offered technical support to system and technology owners to propose mitigation and remediation solutions for enterprise vulnerabilities• Designed and implemented basic open-source intelligence processes to strengthen the overall public image of the company• Assisted the Director of Information Security with the development of the company’s Information Security Policies and Procedures to comply with NIST and ITAR standards• Conducted and organized disaster recovery tabletop sessions across various physical and virtual environments• Identified security gaps in their web applications using the OWASP Top Ten and assisted development and application teams with remediation strategies.• Analyzed penetration test results and engage with business units to resolve identified vulnerabilities and risks within SLAs• Worked with internal teams to drive secure configurations in images used for desktops, servers, network devices, and wireless network devices using CIS benchmarks• Remained current with vulnerabilities, attacks, and countermeasures in order to improve the company’s patch management and risk remediation processes

• Designed, supported, and maintained the Splunk SIEM infrastructure in order to process over 1 TB/day and standardized forwarder deployment, configuration, and maintenance across a variety of Linux and Windows platforms• Deployed an ad-blocker to Edge and Chrome browsers across the Enterprise that decreased network traffic by 20%, reduced machine resource bandwidth, and prevented website tracking• Built and designed the appropriate infrastructure to support the Advanced Threat Analytics environment for over 90 domain controllers• Leveraged programming skills in PowerShell and Python to automate multiple security jobs and tools used to enhance enterprise security capabilities• Architected a replacement antivirus solution for enterprise workstations• Performed installation, configuration management, license management, data integration, data transformation, field extraction, event parsing, data preview, and app management of Splunk platform• Assisted in the transition of the SIEM environment from QRadar to Splunk

• Developed automation for an internal enterprise phishing tool using Python• Managed the internal Privileged Access Management tool for the enterprise and assisted peers in learning the software

• Provided customer service support for all exhibitor clients• Assisted in auditing show floor tables and exhibitor kits as necessary• Processed credit card payments; issued receipts and post customer utility orders to the POS system• Sorted and filed correspondence, forms or other materials submitted to the department• Assisted with staff training at the Exhibitor Service desk on the exhibit floor• Received and responded to customer complaints and grievances in a professional manner