Merrill Wing

Merrill Wing Email and Phone Number

Chief Operating Officer @ isshohomes
Los Angeles, CA, US
Merrill Wing's Location
Los Angeles, California, United States, United States
Merrill Wing's Contact Details
About Merrill Wing

At issho, leadership in generative home systems exemplifies my commitment to sustainable innovation, harnessing my proficiency in problem-solving and people management. Our team's focus is on integrating residential energy, water, air, and food solutions, with intentions of addressing industry accessibility. With a background in program management and partnerships, I have a track record for driving operational excellence and spearheading change across departments.The journey from Senior Programs Director at JLL to my current role involved the strategic redesign of data processes and global program implementations, showcasing my adeptness in aligning project outcomes with executive expectations. My capacity to distill complex strategies into actionable steps reflects my approach to fostering organizational growth and embracing cutting-edge sustainability practices. Connecting with like-minded professionals in the climate and sustainability sector remains a pivotal aspect of my mission.

Merrill Wing's Current Company Details
isshohomes

Isshohomes

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Chief Operating Officer
Los Angeles, CA, US
Website:
issho.house
Employees:
8
Merrill Wing Work Experience Details
  • Isshohomes
    Chief Operating Officer
    Isshohomes
    Los Angeles, Ca, Us
  • Issho.House
    Vice President
    Issho.House Jun 2024 - Present
  • Issho.House
    Revive Lead
    Issho.House Jun 2023 - Jul 2024
    Building teams to upgrade homes with complete regenerative systems. At Revive we bring industry-leading solutions for residential energy, water, air, and food.
  • Jll
    Senior Programs Director - Hp Account
    Jll May 2022 - Jan 2024
    Global
    Lead the Program Management Team on the HP account and work with other department heads to innovate current programs and bring new valuable programs to the account.• Redesigned the data collection management process, including collection, analytics, and reporting; this includes KPIs and CPIs.• Analyzed regional operations to determine the baseline for the SOP globalization project, and now roll out global programs regularly.• Meet with the account team and client executives to understand the annual goals and later present projects and programs to meetexpectations.• Leader in change management for all departments.
  • Jll
    Senior Programs Manager - Wework Account
    Jll Dec 2019 - May 2022
    Us And Canada
    Collaborate with all departments to ensure a smooth transition of the Facilities team and operations from WeWork to JLL. Set the foundation for business operations and continuously come up with ways to improve the programs and processes for both JLL and the client, WeWork, at 400+ sites across the region.• Created and compiled the operating playbooks for JLL operations team and worked with counterparts at WeWork to make sure seamless process hand-offs and well-defined scopes.• Developed, from scratch, the standard operating procedure for the monthly move-in and move-out process involving thousands of moves every month. I evolved the process from a three-day problem into a three-week procedure that fit into individuals’ day to day.• Built the internal project tracking and priority report building tools in Smartsheet to give Leadership full visibility into account activities.• Helped define scope and definition between JLL and the client. This translated into giving clarity to the operations team to better manage the client expectations and vendor partnerships.
  • Commutifi
    Client And Technical Program Specialist
    Commutifi Nov 2019 - Aug 2021
    United States
    Work with operations team to create custom client solutions and fulfill the account director role to ensure a successful working partnership. Teamed up with development team to align on new platform features and product evolution pipeline.• Developed unique custom parking and transportation management solutions for clients.• Oversaw partnership, support operations team and create tools and resources for client, then train client partners.• Negotiated Master Service Agreement and work on budgets, P&Ls and forecasting.
  • Wework
    Operations Project Manager
    Wework Mar 2018 - Dec 2019
    Us And Canada
    Worked with a core team to create standards operating procedures for the 200+ building fleet across US and Canada with a focus in the areas of sustainability, mobility, parking, and F&B. • Studied region to find areas where the member and employee experiences vary based on offerings and systems.• Reviewed regional P&Ls to find areas where spend and budgets could be better managed, then developed programs to reduce spend, net zero or profit in these areas.• Presented best practices to create new standards, operating procedures and budgets to leadership team.• Sourced, vetted, negotiated with, contracted and on-boarded partners and vendors needed to support new systems.• Developed, executed and grew pilot programs, took learnings and scaled to region wise rollout plans.• Travelled to India to help an emerging market setup their building operations and train the local team.
  • Wework
    Community Operations Manager
    Wework Aug 2017 - Mar 2018
    West Territory
    Created systems to improve the day-to-day operations of WeWork building and assist leadership teams in organizing their growing markets. • Shifted the Community Team purchasing from credit cards to preferred vendor platforms and pricing.• Explored partnership opportunities with parking management platforms and companies as well as rideshare and micro mobilities to improve the member experience getting to and from a WeWork space.• Launched the first reusable cup initiative globally that was both a huge sustainability initiative and cost saving, this led to further major rollouts throughout the world.• Built employee and department contact and vacation trackers and created centralized docs with operations and parking information for all buildings across the West territory.
  • Wework
    Community Manager
    Wework Nov 2015 - Aug 2017
    New York City And Los Angeles
    Managed all aspects of business for a WeWork location, including and not limited to sales, member experience and operations. Managed a team of 6 or more people to ensure the building operations and community were at peak health and performace• Managed locations at high occupancies in New York and Los Angeles when they were the fastest growing markets.• Onboarded the Heads of Community for the emerging China and Australia markets by teaching them the operating programs and business culture.• Oversaw monthly, quarterly and annual P&L and budgeting processes, always finding ways to improve profitability while not impacting member experience.• Experienced opening a building, starting with presales and operations meetings while under construction, to punch walks and opening day, through achieving 110% occupancy and maintain a steady state above 95%.
  • Wework
    Associate Community Manager
    Wework May 2015 - Oct 2015
    Greater New York City Area
    Worked alongside the Community Manager to ensure the building remained at 100% occupancy, daily operations were handled, and members were given the best possibly workspace experience.
  • Mountain Sports International (Msi)
    Burton Product Manager - Burton Mountain Festival
    Mountain Sports International (Msi) Dec 2014 - Mar 2015
    Resorts Nationwide
    Managed the people, product and tents representing Burton Snowboards at 8 stops around the country and the US Open of Snowboarding in Vail, CO. • Worked with regional reps to hire 11 to 13 knowledgeable weekly staff members to work the demo tents, BurtonGirls.com activation and Party in Your Park contest series. • Managed and lead the weekly group to be accurate in product knowledge and give every consumer the best possible Burton Mountain Festival experience.• Worked as the Assistant Sponsor Village Manager at the Burton US Open to make sure that all of the event partners and sponsors were properly placed and taken care of.• Ran weekly reports to pass consumer emails onto Burton as well as demo data that could be used to determine the types of product being demoed as well as any trends in the area.• Wrote an end of tour report explaining what worked well this season and areas for improvement in years to come. This reports also included the overall vibe that was found at stops along the way.• Led the build-out of road case displays to ensure that they would remain intact and look great for the entire tour.• Drove a full size pick-up with a 26ft trailer from resort to resort across the country and back. This included driving over snowy mountain passes and across windy Midwestern plains.• Inventory control of 750 pieces of product including snowboards, bindings, boots, goggles, helmets and appropriate branding.
  • Frendly Gathering
    Operations Assistant
    Frendly Gathering Jun 2013 - Jun 2014
    Timber Ridge, Vt
    Worked with the Frendly Crew for the month of June to help prepare Timber Ridge for the three-day music festival held at the end of the month.• Aided with the decorating and completion of the main stage for the 2013 Frendly Gathering• Assisted the Art Director complete various installations around the festival including the entrance for the 2014 festival.• Brainstormed with Art Director about ways to help keep the stylistic appearance coherent throughout the festival grounds.• Planned and executed the building of an 8ft. by 8ft. raft for the pond that held 10 or more people during the pond side music sets.• Was a go to person for handling side projects, assisting with quick fixes and problem solving.• Helped clean up and clear camping zones by removing trees and brush.
  • Mountain Sports International (Msi)
    Assistant Product Manager - Burton Mountain Festival
    Mountain Sports International (Msi) Jan 2014 - Mar 2014
    Mountain Resorts Across The Country
    Worked on a team of seven members managing the set up, activation and breakdown of the Burton Mountain Festival sponsor village at different resorts across the country from California to Vermont. • Managed Anon. goggle and helmet display and demo area within the Burton Lounge. Working with consumers to explain the new helmet to goggle interface and displaying and encouraging the use of the Anon. app and specifically the lens visualizer.• Strong focus on consumer interaction and great costumer service. Making sure their time in sponsor village was a memorable experience.• Dedicated event production team member focused on clean and well-purposed merchandising of Burton Lounge and Demo tents.• Assisted with off-hill parties and organizing games and merchandizing bars/restaurants for event.• Assisted managing the weekly crew of 10 who worked the demo and registration areas, spreading the brand messaging and product knowledge for consumers. • Educated the weekly crew members on brand initiative, new technologies, and customer service tactics.• Assisted with set-up and tear down of sponsor village that consisted of 5 brands (Burton, MINI, Paul Mitchel, Bear Naked and Mt. Dew). There were a total of two 30ft inflatable domes, one 25ft inflatable dome and four 20ft inflatable domes.
  • Forum Snowboards
    Regional Team Manager
    Forum Snowboards Aug 2010 - Dec 2011
    Colorado And New Mexico Territories
    Manage regional riders and make sure they were taken care of in terms of product and properly representing the brand. Assist them in getting exposure, into competitions and move onto the next level.• Responsible for the promotion of the Team Riders through Social Media and other outlets for the Colorado territory. • Oversaw Regional Team Budget and Product Flow. • Mentored Riders to support their progression of abilities and to determine the best competition schedule based on their skills. • Worked closely with “grom” riders, helping them find their style, voice and place within the territory and among their peers. • By developing Riders, grew the presence of the brand throughout the territory using grassroots tactics. • Encouraged Riders to embrace Red and Anon products to complete the head-to-toe process.
  • Forum Snowboards
    Regional Demo Tour Manager
    Forum Snowboards Aug 2009 - Dec 2011
    Colorado And New Mexico
    Coordinate and execute on-snow product demos and events throughout the Colorado and New Mexico territory. Assist with trade show booths and other regional events.• Results focused “Road Warrior” logging thousands of miles servicing end users.• Responsible for the scheduling of all Winter product demos for consumers, dealers and private parties which included 45+ on-snow events, including SIA On-Snow and Zumiez 100k. • Coordinated with Resort Event and Marketing Departments on logistics of demo events as well as ensuring proper insurance and product demonstration paperwork was obtained for each event working closely with the Burton Legal Department. • Extensive customer service and team experience.• Managed Seasonal Work Force of 15 who assisted with events, spreading the brand messaging and product knowledge for consumer and retailer events. • Educated all Seasonal Workers on brand development, technology, and retail objectives. • Assisted with the set-up of preseason marketing events including movie premiers, snowboard club events and major retailer fall sales. • Integral in the set up and organization of displays and booths at regional trade shows.
  • Burton Snowboards
    Regional Team Manager
    Burton Snowboards Aug 2009 - Dec 2011
    Colorado And New Mexico
    Manage regional riders and make sure they were taken care of in terms of product and properly representing the brand. Assist them in getting exposure, into competitions and move onto the next level.• Responsible for the promotion of the Team Riders through Social Media and other outlets for the Colorado territory. • Oversaw Regional Team Budget and Product Flow. • Mentored Riders to support their progression of abilities and to determine the best competition schedule based on their skills. • Worked closely with “grom” riders, helping them find their style, voice and place within the territory and among their peers. • By developing Riders, grew the presence of the brand throughout the territory using grassroots tactics. • Encouraged Riders to embrace Red and Anon products to complete the head-to-toe process.
  • Burton Snowboards
    Regional Demo Tour Manager
    Burton Snowboards 2008 - 2011
    Colorado And New Mexico
    Coordinate and execute on-snow product demos and events throughout the Colorado and New Mexico territory. Assist with trade show booths and other regional events.• Results focused “Road Warrior” logging thousands of miles servicing end users.• Responsible for the scheduling of all Winter product demos for consumers, dealers and private parties which included 45+ on-snow events, including SIA On-Snow and Zumiez 100k. • Coordinated with Resort Event and Marketing Departments on logistics of demo events as well as ensuring proper insurance and product demonstration paperwork was obtained for each event working closely with the Burton Legal Department. • Extensive customer service and team experience.• Managed Seasonal Work Force of 15 who assisted with events, spreading the brand messaging and product knowledge for consumer and retailer events. • Educated all Seasonal Workers on brand development, technology, and retail objectives. • Assisted with the set-up of preseason marketing events including movie premiers, snowboard club events and major retailer fall sales. • Integral in the set up and organization of displays and booths at regional trade shows.

Merrill Wing Skills

Social Media Marketing Social Media Marketing Sales Action Sports Facebook Event Planning Microsoft Word Microsoft Excel Management Event Management Photoshop Grassroots Marketing Adobe Creative Suite Snowboarding Sports Brand Development Arcgis Illustrator Team Management Trade Shows Merchandising Special Events Stata

Merrill Wing Education Details

Frequently Asked Questions about Merrill Wing

What company does Merrill Wing work for?

Merrill Wing works for Isshohomes

What is Merrill Wing's role at the current company?

Merrill Wing's current role is Chief Operating Officer.

What is Merrill Wing's email address?

Merrill Wing's email address is me****@****ail.com

What schools did Merrill Wing attend?

Merrill Wing attended University Of Colorado At Boulder, Stowe High School.

What are some of Merrill Wing's interests?

Merrill Wing has interest in Green Architecture, Yoga, Snowboarding, Soccer, Surfing, Hiking, Environmentalism, Tiny Homes, Shipping Container Homes, Skateboarding.

What skills is Merrill Wing known for?

Merrill Wing has skills like Social Media, Marketing, Social Media Marketing, Sales, Action Sports, Facebook, Event Planning, Microsoft Word, Microsoft Excel, Management, Event Management, Photoshop.

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