Merrill Wing Email & Phone Number

Los Angeles, CA, US

Building teams to upgrade homes with complete regenerative systems. At Revive we bring industry-leading solutions for residential energy, water, air, and food.

Global

• Lead the Program Management Team on the HP account and work with other department heads to innovate current programs and bring new valuable programs to the account.
• Redesigned the data collection management process, including collection, analytics, and reporting; this includes KPIs and CPIs.
• Analyzed regional operations to determine the baseline for the SOP globalization project, and now roll out global programs regularly.
• Meet with the account team and client executives to understand the annual goals and later present projects and programs to meetexpectations.
• Leader in change management for all departments.

US And Canada

• Collaborate with all departments to ensure a smooth transition of the Facilities team and operations from WeWork to JLL. Set the foundation for business operations and continuously come up with ways to improve the.
• Created and compiled the operating playbooks for JLL operations team and worked with counterparts at WeWork to make sure seamless process hand-offs and well-defined scopes.
• Developed, from scratch, the standard operating procedure for the monthly move-in and move-out process involving thousands of moves every month. I evolved the process from a three-day problem into a three-week.
• Built the internal project tracking and priority report building tools in Smartsheet to give Leadership full visibility into account activities.
• Helped define scope and definition between JLL and the client. This translated into giving clarity to the operations team to better manage the client expectations and vendor partnerships.

United States

• Work with operations team to create custom client solutions and fulfill the account director role to ensure a successful working partnership. Teamed up with development team to align on new platform features and.
• Developed unique custom parking and transportation management solutions for clients.
• Oversaw partnership, support operations team and create tools and resources for client, then train client partners.
• Negotiated Master Service Agreement and work on budgets, P&Ls and forecasting.

US And Canada

• Worked with a core team to create standards operating procedures for the 200+ building fleet across US and Canada with a focus in the areas of sustainability, mobility, parking, and F&B.
• Studied region to find areas where the member and employee experiences vary based on offerings and systems.
• Reviewed regional P&Ls to find areas where spend and budgets could be better managed, then developed programs to reduce spend, net zero or profit in these areas.
• Presented best practices to create new standards, operating procedures and budgets to leadership team.
• Sourced, vetted, negotiated with, contracted and on-boarded partners and vendors needed to support new systems.
• Developed, executed and grew pilot programs, took learnings and scaled to region wise rollout plans.

West Territory

• Created systems to improve the day-to-day operations of WeWork building and assist leadership teams in organizing their growing markets.
• Shifted the Community Team purchasing from credit cards to preferred vendor platforms and pricing.
• Explored partnership opportunities with parking management platforms and companies as well as rideshare and micro mobilities to improve the member experience getting to and from a WeWork space.
• Launched the first reusable cup initiative globally that was both a huge sustainability initiative and cost saving, this led to further major rollouts throughout the world.
• Built employee and department contact and vacation trackers and created centralized docs with operations and parking information for all buildings across the West territory.

New York City And Los Angeles

• Managed all aspects of business for a WeWork location, including and not limited to sales, member experience and operations. Managed a team of 6 or more people to ensure the building operations and community were at.
• Managed locations at high occupancies in New York and Los Angeles when they were the fastest growing markets.
• Onboarded the Heads of Community for the emerging China and Australia markets by teaching them the operating programs and business culture.
• Oversaw monthly, quarterly and annual P&L and budgeting processes, always finding ways to improve profitability while not impacting member experience.
• Experienced opening a building, starting with presales and operations meetings while under construction, to punch walks and opening day, through achieving 110% occupancy and maintain a steady state above 95%.

Greater New York City Area

Worked alongside the Community Manager to ensure the building remained at 100% occupancy, daily operations were handled, and members were given the best possibly workspace experience.

Resorts Nationwide

• Managed the people, product and tents representing Burton Snowboards at 8 stops around the country and the US Open of Snowboarding in Vail, CO.
• Worked with regional reps to hire 11 to 13 knowledgeable weekly staff members to work the demo tents, BurtonGirls.com activation and Party in Your Park contest series.
• Managed and lead the weekly group to be accurate in product knowledge and give every consumer the best possible Burton Mountain Festival experience.
• Worked as the Assistant Sponsor Village Manager at the Burton US Open to make sure that all of the event partners and sponsors were properly placed and taken care of.
• Ran weekly reports to pass consumer emails onto Burton as well as demo data that could be used to determine the types of product being demoed as well as any trends in the area.
• Wrote an end of tour report explaining what worked well this season and areas for improvement in years to come. This reports also included the overall vibe that was found at stops along the way.

Timber Ridge, VT

• Worked with the Frendly Crew for the month of June to help prepare Timber Ridge for the three-day music festival held at the end of the month.
• Aided with the decorating and completion of the main stage for the 2013 Frendly Gathering
• Assisted the Art Director complete various installations around the festival including the entrance for the 2014 festival.
• Brainstormed with Art Director about ways to help keep the stylistic appearance coherent throughout the festival grounds.
• Planned and executed the building of an 8ft. by 8ft. raft for the pond that held 10 or more people during the pond side music sets.
• Was a go to person for handling side projects, assisting with quick fixes and problem solving.

Mountain Resorts Across The Country

• Worked on a team of seven members managing the set up, activation and breakdown of the Burton Mountain Festival sponsor village at different resorts across the country from California to Vermont.
• Managed Anon. goggle and helmet display and demo area within the Burton Lounge. Working with consumers to explain the new helmet to goggle interface and displaying and encouraging the use of the Anon. app and.
• Strong focus on consumer interaction and great costumer service. Making sure their time in sponsor village was a memorable experience.
• Dedicated event production team member focused on clean and well-purposed merchandising of Burton Lounge and Demo tents.
• Assisted with off-hill parties and organizing games and merchandizing bars/restaurants for event.
• Assisted managing the weekly crew of 10 who worked the demo and registration areas, spreading the brand messaging and product knowledge for consumers.

Colorado And New Mexico Territories

• Manage regional riders and make sure they were taken care of in terms of product and properly representing the brand. Assist them in getting exposure, into competitions and move onto the next level.
• Responsible for the promotion of the Team Riders through Social Media and other outlets for the Colorado territory.
• Oversaw Regional Team Budget and Product Flow.
• Mentored Riders to support their progression of abilities and to determine the best competition schedule based on their skills.
• Worked closely with “grom” riders, helping them find their style, voice and place within the territory and among their peers.
• By developing Riders, grew the presence of the brand throughout the territory using grassroots tactics.

Colorado And New Mexico

• Coordinate and execute on-snow product demos and events throughout the Colorado and New Mexico territory. Assist with trade show booths and other regional events.
• Results focused “Road Warrior” logging thousands of miles servicing end users.
• Responsible for the scheduling of all Winter product demos for consumers, dealers and private parties which included 45+ on-snow events, including SIA On-Snow and Zumiez 100k.
• Coordinated with Resort Event and Marketing Departments on logistics of demo events as well as ensuring proper insurance and product demonstration paperwork was obtained for each event working closely with the Burton.
• Extensive customer service and team experience.
• Managed Seasonal Work Force of 15 who assisted with events, spreading the brand messaging and product knowledge for consumer and retailer events.

Colorado And New Mexico

• Manage regional riders and make sure they were taken care of in terms of product and properly representing the brand. Assist them in getting exposure, into competitions and move onto the next level.
• Responsible for the promotion of the Team Riders through Social Media and other outlets for the Colorado territory.
• Oversaw Regional Team Budget and Product Flow.
• Mentored Riders to support their progression of abilities and to determine the best competition schedule based on their skills.
• Worked closely with “grom” riders, helping them find their style, voice and place within the territory and among their peers.
• By developing Riders, grew the presence of the brand throughout the territory using grassroots tactics.

Colorado And New Mexico

• Coordinate and execute on-snow product demos and events throughout the Colorado and New Mexico territory. Assist with trade show booths and other regional events.
• Results focused “Road Warrior” logging thousands of miles servicing end users.
• Responsible for the scheduling of all Winter product demos for consumers, dealers and private parties which included 45+ on-snow events, including SIA On-Snow and Zumiez 100k.
• Coordinated with Resort Event and Marketing Departments on logistics of demo events as well as ensuring proper insurance and product demonstration paperwork was obtained for each event working closely with the Burton.
• Extensive customer service and team experience.
• Managed Seasonal Work Force of 15 who assisted with events, spreading the brand messaging and product knowledge for consumer and retailer events.

Bachelor Of Science (Bs), Geography, Economics

Double majored in Geography and Economics

Education record