Merrill Newell Email & Phone Number

Pleasanton, Ca, Us

- Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs)- Manage VOIP phone system and distribution of equipment- Manage local network infrastructure- General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management- Manage inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)- Shipping, recycling, and disposal of computers, peripherals- Assist in the management of hosted IT applications (Google Apps, intranet, etc.)- Evaluate and recommend information technologies and applications

- Supporting Apple Hardware & Software Including Macs, iPads, iPhones- Supporting Lenovo laptop Hardware & Software / Windows 7- Install, configure & maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Cisco VOIP phones, cell phones, iPhones and iPads- Experience with CISCO & Crestron AV Solutions- Diagnosing and troubleshooting desktop system, printer and operating problems- Consulting and instructing users on hardware and software questions/issues- Collaborating with IS Support Center and Network teams- Install, maintain and upgrade equipment and its associated infrastructure- Runs diagnostic tests to isolate system problems and make recommendations for potential solutions- Operating Systems Windows (7, 8.x, 10), OSX (10.9, 10.10, 10.11)- Adobe Creative Cloud Support in an Agency environment- Microsoft Office 2013, 2016, 365 (Windows and Mac) software- Mac imaging solutions (JAMF Casper) and the ability to create Mac images from scratch- Extensive experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC, Casper Remote- Experience with enterprise wide rollouts of new operating systems and software- Hands on experience removing viruses and spyware using various tools- Identify, research, and resolve technical problems in a timely manner following SLA's- Respond to telephone calls, email and dispatched requests for technical support- Currently working towards my Apple Certified Macintosh Technician (ACMT) certification

The right photograph captures and freezes a moment - a fleeting moment in time and can last a lifetime and beyond. That moment can convey so much... an emotion, an action, a mood, a story.I love the "art" of photography and I'm passionate about my work. Whether its a wedding or an event; for me, its all about capturing those finite moments in time, those images that tell a story and those pictures that will be talked about around the coffee table for years to come. My photography is not about the pose. I'm creatively journalistic in my approach, preferring to shoot candidly as each moment presents itself. My goal as your photographer is to provide you with as real a photograph as I possibly can.​Specializing in events, weddings and destination travel photography, I've worked with the likes of comedians Russell Peters and Angelo Tsarouchas, luxury event planners Candice & Alison, executive producer Raj Panikkar, DJ BELLOSound and more. I've shot grand events like the LG Innovators Ball at the Ontario Science Centre, the Sharp Book for Men Launch Party and was one of the official photographers for the 2011 GoodLife Fitness Toronto Marathon. My work has been featured in Sharp Magazine, the Globe & Mail, NewCar Magazine and CP24.

Toronto, Ontario, Ca

Responsible for moves from and to the various floors subsequent to the 10th floor completion; users being moved from the 4th, 5th, 8th, 10th, 14th at head officeMove of data and voice lines on all floors into network racks in preparation for VOIPDesktop and voice desk side support for post move, AD, Exchange, and Network knowledgePossess a good understanding of ITIL and Project Management practicesGood organization and work prioritization skillsSolid experience in problem analysis and analytical skillsExcel in an agile environment where critical thinking and strong problem solving skills are requiredA team player within a departmentProvide Tier 2 Technical Support via phone, remote, desk side, and server: AD, Exchange Administration, File and PrintCustomer oriented and focusedFully document each incident accurately, following established processes within the SLACommunicate effectively with individuals/teams to ensure high quality and timely expedition of user requests and incidentsContribute, participate, and take initiative on proposing ideas to resolve repetitive problems to better serve the user community and/or improve productivityProven ability to meet deadlines and set priorities and be flexible in a changing environmentResponsible for Desktop, OS and application patch management monitoring/reportingSelf-starting independent thinking that possesses initiative, creativity, and good organizational, analytical, problem-solving skillsAbility to work effectively within a team environmentMulti-tasking and effectively prioritize tasksMaintenance and troubleshooting of Active Directory, Exchange, Unified Communication, Web Interfaces and Mobile Device Management platformsDesktop support: Win 7/8.x/10, MS Office 2010/2013AD Support and AdminIntermediate LAN/WAN troubleshootingExcellent verbal and written communication skills In-depth understanding of all areas of IT - how the IT dept affects business

Toronto, Ontario, Ca

Evaluate and resolve issues from business users experiencing problems with hardware, software, network and other computing related technologies (telephone, voicemail,and email) and log these using incident management/service request tool (Magic)Triage work orders to determine area responsible for the problemTroubleshooting Macs and PC’s, laptops, desktops, Blackberry’s, iPhones and iPads and basic network and printing problemsEnterprise application support – required to troubleshoot application problems on behalf of Application support team; often responsible for implementing the fixProblem triage and notification to appropriate Business Solutions or Infrastructure teamResponsible for following up on issues until they have been resolvedWork on IT related projects as requiredCorporate communicationsCustomer support via Support Magic work order, (phone, email, and walk up at Analyst’s discretion)Process Service RequestsDocumentation of escalations, processes, and procedures

Desktop/Remote support for 300+ AD/OD users within Omnicom network of agencies Workflow technical support for Adobe Creative Suite, AVID and Maya production studiosOS X Server Admin for image deployment, software updates and Xerox printer management

Toronto, Ontario, Ca

Woodbridge, Ontario, Ca

Etobicoke, Ontario, Ca

Ca

Toronto, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca