Merry C. Email & Phone Number

New York , Ny , Us

New York , Ny , Us

Enterprise Communication Platform:- Led and delivered a complete redesign of the communication platform through connected, modular systems to scale virtual care delivery and empower healthcare professionals.- The reimagined Command Center unlocked sales deals with three healthcare insurance companies and will support the demand of five healthcare payers, 23 million covered lives, and 8,000 enterprise users.- Defined requirements and job stories; evaluated user flows and prototypes; delivered design artifacts at the appropriate level of fidelity at different stages of product development.- Encouraged cross-team collaboration with Product, Engineering, Business, Marketing, Operations, and Care Team stakeholders.- Gathered qualitative and quantitative user feedback, transformed existing user behaviors into business opportunities, and advocated for our users.Mobile App and Consumer SDK:- Designed a turnkey white-label mobile solution for health insurance members to connect and communicate with the clinical team at any stage of their care journey.- I collaborated with Product and Engineering to define the layout, interface, and functionality.

New York , Ny , Us

Enterprise Administration Tool:- Led and owned the end-to-end product design process for the reimagined web admin tool that allows clients to configure their virtual care services.- From discovery research to high-fidelity designs, I provided product managers and developers with UI/UX recommendations.Design System:- Owned and built a visual language and design system for our enterprise and consumer products. - Implemented design tokens, a component library, and a pattern library to improve the design and engineering collaboration.

Vancouver, British Columbia, Ca

I was the founding designer that advocated for design thinking and grew the organization's UX maturity from absent to emergent.I led the design transformation of their legacy system to expand their delivery model from solely on-premise to Software as a Service (SaaS) and hybrid solutions.Workforce Management Solutions- Designed three React Native web and one mobile application from conception to launch and beyond, including employee scheduling, time and attendance, team communication, and staff self-service systems.- Worked with Product and Engineering to gather and translate business requirements and user needs into workflows and wireframes. - Created clickable prototypes to test proof of concepts and validate user goals.- Delivered mockups, defined interactions, and communicated design intent with Engineering, QA, and Business partners during the implementation and validation process.

Walldorf, Bw, De

SuccessFactors Human Capital Management: Worked with design and research partners to create and validate concepts and prototypes for HCM software which included Payroll, New Hire, Time Off, and Employment History applications. Used Axure to create functional prototypes that met user and business requirements. The prototypes were utilized by user researchers for usability testing and customer calls.

Ca

ApplyBC Website: Worked on user experience research projects for the application portal for British Columbia’s post-secondary institutions. Performed a heuristic evaluation and functional testing of the site to ensure web standards and accessibility. Conducted usability testing and an online survey to validate our solutions and revised them based on their feedback.