Manager Cashiering / Servicing DepartmentManagement of multiple employeesCoordination and management of department work loadResponsible for making sure each employee in Cashiering/Servicing Dept is able to handle their own work load in a timely mannerResponsible for making the Department fully functional and extremely accurate throughout the day. Streamline Daily functions and ensure accuracyProcessing of borrowers payments, post escrow payments, returning payments to borrower and processing payoffsUp load/download lock box, 3rd Party Billers, Equity Accelerator, ACH, Taylor Made, E-statement, and manually post exceptionsCustomer Service for borrower, brokers, correspondence and title companiesConstant communication with the Bankruptcy Dept/Default Department for instructions on posting payments and procedure changes In charge of making sure that our "End of the Day Balancing" has been finalized in addition to making sure that our reports have been provided to Investor Servicing Responsible for Bimonthly and Monthly reports

Provided Customer Service ContractsHandled highly complicated customer service support over the phone and on the field Assisted in scheduling & dispatching Field Technician's Provided assistance in main office, phones, packages, memos, and customer serviceAssisted with scheduling client appointments

Responsible for the data integrity of the refund desk Highly extensive Customer Service SupportProvided assistance on sales Money CounterProvided assistance on register Handled multiple phone lines when neededResponsible for weekly inventory reconciliation and price adjustments