Exceptional Customer Experience drives Customer Loyalty. Customer Loyalty increases revenue. Delivering sustained Best in Class customer experience requires skill and dedication. The Customer Experience Certificate Program at UCI helps individuals develop and hone those skills.

AZ Commerce Authority (2019 to Present )(EIR) Entrepreneur In Residence, Advisor, Mentor, Subject Matter Expert (SME)Giving Back to the community as an Entrepreneur In Residence (EIR), Mentor, SME, Advisor, Panelist, Volunteer. Supporting https://www.azcommerce.com/programs and other similar programs. Providing Professional Guidance to Expert Networks like AdvisoryCloud, GLG, AlphaInsights, GlobalWonks, ProSapient & etc.

The merger of CSC & HPE created DXC: a $21 billion, 130,000 employee firm which is one of the largest end to end IT Services organizations delivering: 1.) Technology Independence, 2.)World Class Talent, & 3.) Overall Confidence Guidance. With deep Healthcare credentials, DXC acquired Tribridge which has been developing deep and extensive Healthcare IP on Microsoft’s Dynamics, creating a solution known as Health360™ which supports Providers / Payers Transformation to Value-Based Payment and Population Health. As a trusted advisor to my healthcare clients, the more I learned about DXC Health360™ the more I wanted to be part of this Solution.Over the last 5 to 10 years I have had numerous Healthcare Business & IT Executives share with me that their • Patient (ie Epic / Cerner) or Member (ie Facets) system provides the clinical payment documentation, • however these legacy systems come up short in their ability to engage consumers and provide truly personalized care management that incorporates clinical, behavioral, social and personal information. DXC Health360™ is the only consumer-centered population health solution built for the Microsoft Cloud that enables Providers and Payers to personalize care experiences, ensure quality, lower costs and increase satisfaction & customer loyalty. Health360 provides a path to extend & amplify your legacy investments by embracing a new innovative way to tackle population health – one person at a time.

Atos Syntel – Healthcare Practice (2018 to Present) Atos Acquired SyntelSyntel Inc - Healthcare Payer & Provider Practice (2015 to Present)Senior Director – Senior Account Director Business DevelopmentResponsible to lead multi-discipline global solutioning and delivery teams in the Healthcare Payer & Provider market. Focused on large scale business pursuits in IT & Business Services (Systems Integration, Healthcare Payer Applications, ADM, AMS, Testing, Analytics, Big Data, Digital, Mobility, BPO. Strategic focus is on Automation & Analytics (RPA, AI, ML) in an Agile environment to optimize ITOps, DevOps & BizOps dramatically reducing Time To Market and Cost while improving Quality.Collaborate with the top stake holder executives within the client environment to develop a total solution that consists of integrating IT Products & Services to optimize client's business environment to meet and exceed expectations. This is done by focusing value propositions that enable greater revenue for our clients while reducing operating costs and delivering great customer satisfaction for the clients we serve.Led the team that created the fastest growing new Healthcare Payer in 2016, in 9 month ramp up resulting in an $8M revenue run rate in 2016.Currently leading our effort to develop new business with world's largest Healthcare organization.

Director - Business Development ExecutiveResponsible to lead multi-discipline global solutioning and delivery teams in the Healthcare Payer & Provider markets. Focused on large scale new business pursuits in IT & Business Services (ITO, ADM. AMS, Testing, AIM, Optimization, BPO, & Medical Devices)Developed $100M+ Pipeline of business within 2 new target accounts with one client that has a $2B Annual IT Spend in first 6 months, including a $1B pursuit with Alberta Health Services (AHS).Closed $13M TCV Medicare Advantage SaaS at Cambia Health New Logo identified $40M in Phase 2 & 3 in additional Services (BPO, AMS) BCBS AZ a New Logo for $15M TCV Medicare Advantage BPO & SaaS. Close $1.5M ACV Memorial Hermann as a New Logo. Created additional business as Coventry & LA Care.

IBM – Global Business Services (2010 to 2011)Global Client Solution Executive / Business Development ExecutiveResponsible to lead multi-discipline global solutioning and delivery teams in pursuit of large scale Application Management Services (AMS) in the Public Sector which includes Healthcare (Payer and Provider), State, Local Government, and Higher Education.Closed $15M AMS deal at Express Scripts, a new logo client within 5 months. Created additional $35M opportunity within the same client 2 months later. IBM AMS had been pursuing Kaiser for 5 years, in a 3 months sales cycle closed new logo client for AMS Testing.Developed $50M+ in new incremental pipeline per quarter, with a projected 200M+ increase in annualized pipeline.

McMurry, LLC McMurry - one of America’s fastest growing and largest independent marketing communications agency serving a variety of clientele: GlaxoSmithKline, Ritz-Carlton, Amtrak, CBS, Aon, CVS Caremark, Waste Management, Liberty Mutual, PNC, 24 Hour Fitness and Thomson Reuters.. Specialized practices in healthcare & insurance. President – Interactive (Internet) Division, Scottsdale, AZ (December 2008 to 2009)General Manager with P&L and Sales responsibilities for Interactive Services, a division of McMurry, recognized leader for Interactive solutions. Phoenix Business Journal consistently ranked McMurry Interactive at or near the top for web design since 2003. AzBusiness Magazine recognized McMurry as the #1 software development firm in Arizona in 2008. Focus on delivering the following services: SaaS Applications, Custom Browser based application development, Data Warehouse Integration, Websites, SEO/SEM, Emarketing, Ecommerce, Strategic Assessments, & Hosting.Profit: FY2010 – almost doubling profit in two years. Increased Net Profit Margin to 29%Revenue: FY2010 - doubling the business in two yearsClosed Search Services deals increasing run rate to 3X in Search Services production since 2008. Introduced and helped orchestrate acquisition of Cyrusonline.com, resulting in 100 new Hospital clients websites (ASP/SaaS.Net Platform)Senior Vice President Interactive (Internet) Services Division, Scottsdale, AZ (July 2008 to December 2008)P&L and Sales responsibilities for the Interactive Services, a division of McMurry.Closed largest new business opportunity (WHHS) in the 10 year history of this business unitRefocused business development into key markets such as Healthcare, and Ecommerce, etc.Transitioned PHP CMS platforms away from customized CMS to enterprise level SaaS, CMS Drupal, Magento, OpenCart .Completed the cultural and business integration of Contact Designs into McMurry

Intermark Group – Intermark Interactive (2006 to 2008) Intermark is an industry leading full service integrated advertising agency. Intermark Interactive, a division of Intermark, is one of the nation's largest Interactive (Internet - eBusiness) agencies noted for creatively applying leading edge technology to achieve outstanding results for our clients. Developed and delivered the following services (partial list) Browser based application development, Data Warehouse Integration, Websites, SEO/SEM, Emarketing, Ecommerce, Interactive Training, Configurators, Strategic Assessments, Advergaming and custom SaaS Applications & Hosting.Vice President Sales, Commercial Interactive (Internet) Division Birmingham, AL (2006 to 2008)P&L and Sales responsibility for Interactive Commercial Division with a mandate to develop and grow Interactive and Ebusiness. Turned unprofitable business unit with declining sales into the fastest growing business unit.Developed a team that closed record number of new clients: Compass Bank, Books A Million, McLeod Software, China Car Distributors (SaaS), Brassfield Gorrie, Bromberg’s, and many more. Closed business resulted in 97% Year to year growth going into 2008.

Allstates Technical Services (2002 to 2006)Recruited to this privately held National Technical Services firm a subsidiary of BE&K, a $1.5 billion company. Allstates had five regional offices and about 1,000 billable consultants deployed coast to coast.Vice President Sales, Birmingham, AL (2002 to 2006)P&L and Sales responsibility for IT Services (a start-up division) with a mandate to develop and grow the IT Services business through new accounts and strategic service offerings, resulting in double digit quarter to quarter revenue and gross profit growth. Delivered IT & BI Strategy, BAO, Application Development, Data Warehouse, Help Desk Outsourcing, and Strategic StaffingLed team resulting in revenue growth: Year 2 - 365%, Year 3 - 135%, Year 4 - 58%. 80 billable people in 20 months.Closed new business with Sanmina-SCI, Chevron, Perot, UAB, grew clients: Intergraph, DuPont, BE&K.Closed several SAP Implementations while teaming with SAP Integrators.Hired and led staff (Recruiting, Sales, Delivery) to develop and deliver IT Service Offerings. (Security Assessments, Application Development & Systems Integration; Help Desk Outsourcing; and Strategic Staffing)

IMRglobal Corporation / CGI (1999 to 2001) Recruited to this IT Consulting Services firm as VP of Sales & Marketing for US Operations. IMRglobal was a leading edge, state of the art global IT Services firm that effectively leveraged off shore resources to deliver IT & BI Strategy, BAO, Data Warehouse, Development, Transformation, Application Outsourcing, BPO, Ebusiness, Component Based Development solutions for Fortune 1000 and Global 2000 customers. (CGI acquired and closed IMRglobal’s HQ and eliminated the duplication of leadership.)Vice President of Sales & Marketing, Clearwater, Florida (1999 to 2001)P& L and sales responsibility for the US which contributed 66% of the global revenues. During the 12 months prior to my arrival the US Operations had negative growth and negligible new business. 74% Sales increase resulting in a run rate of $200M. Focused sales team of 75 on target accounts in vertical industries.Led a team that closed large opportunities at John Hancock ($50 M), American Express ($30 M), Michelin ($18 M), Thrifty ($5 M), Blockbuster ($10 M), Fleming ($10 M), Xerox ($6 M), Eckerd ($5 M). Developed a record setting sales pipeline of opportunities valued at approximately $500 million and consisting of deals that were the largest ever closed at IMRglobal. Acquisition of new clients in Q1/2000 surpassed all of 1999.

Keane, Inc. (1997 to 1999)Recruited to this IT Consulting Services firm as a Managing Director with P & L and sales responsibility for the Central Florida operation. Recognized in Who’s Who for IT Professionals. Delivered BI & IT Strategy, BAO, Data Warehouse, Application Development, Application Outsourcing, & BPOManaging Director, Tampa, Florida (1997 to 1999)Direct reports included managers from Sales, Delivery, Employee Development, Recruiting, & Administration. Closed Sales resulted in 406% increase in Net Profit $7 M+; and increased revenue by 184% to $34 M. Increase new client base by 5X Grew the organization from a hundred employees to 300 employees, while reducing turnover by 40%.Started with no projects, created a winning team that sold and delivered over 20 new projects each valued over a million in 18 months. Publix project with 120 people was one of the largest in Keane with $15 M in revenue.

Arthur Andersen LLP (1992 to 1996) Recruited to this Big 5 Accounting and Consulting Firm as a National Reseller Manager for Arthur Andersen Technology Solutions (AATS). AATS develops A•Plus•Tax, a comprehensive tax compliance software solution. National Channel Sales Manager, Sarasota, Florida (1995 to 1996)Implemented Sales process that tripled the number of field sales reps achieving their monthly quota.300% increase in leads by implementing National Trade Shows marketing campaign.National Reseller Sales Manager, Sarasota, Florida (1992 to 1995)Led the Reseller Channel which included developing contracts, policy, and procedures for reseller development and recruitment. Establishing key strategic alliances to achieve market access and coverage with AT&T, CompUSA, BNA & CCH.Reengineered reseller channel into multi-level channel resulting in 50% reduction in discounts and fees.Consistently achieved 35% of A•Plus•Tax sales with only 12% of the resources. 50% increase in new sales.

Wang Laboratories, Inc. (1984 to 1992)Promoted into general management within two years. 8 years at Wang consistently meeting or exceeding goals, resulted in 4 promotions. 4 time recipient of Wang’s Achiever’s Club. Who’s Who of American Business Leaders.Business Development Executive, Tampa, Florida (1990 to 1992)This strategic position was created after Wang experienced a record loss, with the objective to dramatically increase sales volume and profitability. New Indirect Alternate Channel, Implemented a strategic plan resulting in 296% revenue increase, with 30% increase in profitability. Recruited 12 new 2 resellers in the Southeast. Branch Manager - General Business Manager, Tampa, Florida (1988 to 1990)As General Business Manager responsible for profit and loss of a $12 million operation consisting of 36 people. Directly managed 6 sales representatives and indirectly managed 2 other managers: 1 in service with 22 people, and 1 in support with 6 people. Revamped Tampa operation, which had not achieved goal in its last three years. Within 90 days of taking the assignment, 2 sales representatives were hired and the operation was at 100% of goal.11% increase in sales representative average performance, while corporate-wide revenues declined by 25%. Increased revenues by 15% resulting in $2.3 million in gross profit.Alternate Channels Manager, Tampa, Florida (1986 to 1988)Responsible for Alternate Channels for the Florida district with five direct reports. Recognized as #1 in the region by achieving a 250% increase over the national average. Results: achieving 132% of bookings and 119% of revenue. Senior Account Representative, Charlotte, North Carolina (1984 to 1986)400% increase in revenue over the previous year, resulted in a promotion to Senior Account Representative.Achieved 136% of Revenue goal. Closed an agreement valued at $40 MM at Nations Bank (BankAmerica)

Burroughs prior to becoming Unisys. Various Sales Positions resulting in 4 promotions in 6 years. Sold the complete product line. Recipient of Burroughs Legion of Honor. Closed 12 new accounts within one year, more than anyone else in our District.