Mersha Rose Lopena Email & Phone Number

Australia

Mandaue, Cebu

o Worked closely with the CEO and Managing Director, providing comprehensive personal, executive, and administrative support.o Executes business and personal errands efficiently and effectively.o Screens telephone calls, manages inquiries, and handles correspondence, ensuring a professional and organized communication process on their behalf.o Manages the CEO's calendar, coordinating and optimizing schedules for enhanced productivity.o Coordinates travel arrangements, accommodations, and appointments, demonstrating meticulous planning and attention to detail.o Undertakes project work, conducts research, and prepares reports, ensuring high-quality and timely deliverables.o Manages various tasks and projects, both online and offline, to support organizational goals.o Organizes and facilitates company events, as well as local and international events related to the CEO's responsibilities.o Implements and maintains administrative procedures and systems to enhance efficiency.o Manages and distributes information within the office, focusing on security and preventive measures.o Designs and revises office systems and procedures, emphasizing cost control and security measures.o Analyzes data to identify and resolve administrative problems, contributing to continuous improvement.o Maintains office supplies by monitoring inventory levels, placing orders, and verifying receipt.o Ensures the smooth operation of equipment by completing preventive maintenance, coordinating repairs, and requesting upgrades or replacements.

Lapu-Lapu City, Mactan Island, Cebu

o Supervised the reservations office, overseeing both room and restaurant bookings.o Monitored and managed room and restaurant reservations, charts, and utility consumption, ensuring optimal efficiency.o Prepared and edited professional correspondence, reports, and presentations to maintain high-quality documentation standards.o Acted as a key liaison between staff, visitors, clients, and the General Manager, fostering effective communication and relationships.o Represented the General Manager by welcoming guests, addressing inquiries, handling proposals, and managing meeting requests directed to both the General Manager and the company.o Assisted the General Manager in personally handling VIP guests, ensuring a seamless and high-quality experience.o Provided solutions to guests' requests and effectively resolved complaints, contributing to overall guest satisfaction.o Coordinated meetings, flights, transfers, and special guest requests with meticulous attention to detail.o Organized and facilitated functions and events, demonstrating effective event management skills.o Implemented and maintained office professionalism through the establishment and enforcement of rules and protocols.o Demonstrated expertise in handling confidential and sensitive information with the utmost discretion and confidentiality.

Lahug, Cebu City

o Managed inbound calls pertaining to financial inquiries, including fees, transactions, and procedural matters.o Addressed general inquiries related to account status and product information with precision and expertise.o Demonstrated well-honed customer service skills and exceptional verbal communication abilities through comprehensive training.o Applied experience in handling challenging situations, adeptly managing irate and frustrated customers with a focus on resolving complaints and queries effectively.

Cebu City, Cebu

o Contributed to the production, garnishing, and delivery of desserts in the Pastry Kitchen, ensuring high-quality output.o Assisted in the production of Maki and Sushi, emphasizing cleanliness and meticulous garnishing in the Japanese Kitchen.o Assisted in profiling documents, including daily production reports, receipts, and printouts, as well as managing stock issuance records.o Calculated stock receipts, identified lapses in stock issuance, and managed transfer entries and postings to uphold accurate inventory records.o Assisted in the inventory process at the F&B Cost Control Office, maintaining a precise account of items to ensure effective cost management and control.

Panglao, Bohol

o Attended guest inquiries, addressed requests, and efficiently handled the settlement of guests' bills, ensuring a seamless and positive experience.o Aided in the preparation of meals and snacks for guests in the pantry area and kitchen, upholding high standards of culinary service.o Assisted in the order-taking process and the professional service of guests, including mis-en-place preparations and meticulous table set-up for a refined dining experience.

Juris Doctor, Law

Bachelor Of Science In Hotel And Restaurant Management

Activities and Societies: Girl Scout of the Philippines, Alumni at Himig Diwa Chorale