Mert Ozcan Email & Phone Number

İzmir, Türkiye

- Continuous improvement of IT infrastructure- Manage SCCM, Active Directory, MDM, Local applications, Firewall, SAP and other application and server systems- Execute global tasks and projects- Manage hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment- Create help desk tickets, troubleshot and resolved desktop issues- Support critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions- Optimize network performance with regular maintenance checks, software updates, and hardware upgrades- Use ITSM systems to manage and process support actions and requests

Izmir, Turkey

- Established robust disaster recovery protocols, minimizing downtime during unplanned outages or cyberattacks.- Responded to service requests during and after business hours.- Prepared and organized TISAX , ISO 27001 audits. - Implemented additional tools to keep secure and isolated OT - IT networks.- Delivered comprehensive technical support to end-users, resolving issues quickly and improving overall satisfaction rates.- Maintained up-to-date documentation of all IT assets, including hardware inventory, software licenses, warranties, and maintenance contracts.

İzmir, Türkiye

- Trained employees on new technologies, increasing competency levels across the organization.- Performed server backups and changed and replaced backup tapes daily.- Created ISO 27001 documents and prepared user trainings. Organized internal / External audits.- Created OT network and started to collect data from production machines.- Optimized network performance through regular monitoring and maintenance.

İzmir, Türkiye

- Created and operated IT infrastructure of Ozsut branches- Performed SAP integrations- Managed and optimized of application, mail, domain, and antivirus servers- Provided end-user support- Set up network profiles, security permissions and file sharing systems- Assisted customers in identifying issues and explained solutions to restore service and functionality- Documented support interactions for future reference

İzmir, Türkiye

- Managed the IT infrastructure of 2 plant, Istanbul and Izmir- Supported to MAC computers and macOS servers in the domain structure- Provided end-user support- Collaborated with a global team to organize IT projects- Ensure OT network security- Maximized server uptime by conducting regular maintenance and implementing robust backup strategies- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment

İzmir, Türkiye

- Managed the entire IT infrastructure of the hospitals- Provided end-user support- Ensured that ERP systems operate smoothly Responsible of firewall, switch, wireless networks and domain systems- Set up and configured secure wireless access points to extend client connectivity- Improved system efficiency by identifying and resolving technical issues in a timely manner

Izmir, Turkey

- Provided remote and on-site support to customers- Managed client server, pc and network systems- Responded to customer inquiries and provided technical assistance over phone and in person - Supported in case of emerging issues with Service-level agreements

Izmir, Turkey

- Managed customers' domain names and hosting packages- Installed and optimized web sites- Customer support - phone, mail, ITSM- Performed server setup, maintenance and management tasks- Minimized downtime in case of possible technical problems