Mert Akgul Email & Phone Number

İstanbul Province

Expertera is Turkey’s first and only on-demand talent platform, which connects companies with pre-qualified, highly-skilled top talent and expertise for project-based assignments. Client portfolio includes ISO 500 & Fortune 500 companies, holdings, investment firms, consultancies, SMEs and startups. (Invested by Etiya)• Built and developed a sales strategy• Generated new leads and built customized lead management infrastructure on MS Dynamics CRM• Created cold call script, mailing content and interactive sales presentation• Linked with Turkey’s 6 leading corporates and holdings

• Managed the digital transformation process end to end• After analyzing business processes and operational needs, designed database, created custom views and forms, business rules, workflows, business process flows, actions and dashboards on MS Dynamics CRM.• By taking place both in product and development teams, determined the features of the products, planned the projects, kept the development team dedicated and on the same page with the product team.• By using agile project planning and management technique, launched products successfully, on time and with optimized costs. • Prepared use case flows, site maps, wireframes and mockups for UI & UX design processes• Created and launched email marketing campaigns via Sendgrid• Created test scenarios and ran UAT testing before product launches• Created many macros on MS Excel with VBA to deal with various business requirements. • Wrote a number of custom functions with Google Apps script to handle operational needs.

• Increased the number of talents from 1.5K to 15K+• Provided both verbal and written communication with global talents, before and after the signup process.• Created and shared KPI and Conversion Reports with the board periodically.

Tempo is one of the largest call centers in Turkey, with approximately 3,500 employees, providing a variety of services according to the needs of its clients. The client portfolio consists of global corporations, leading banks and leading companies from various industries. (Mitsui & Co. Investment Partnership)Fulfilled tasks at Tempo :• Planning and directing the project teams • Measuring and improving the efficiency of the project teams• Evaluating the performance of the projects and sharing the performance reports with the board and clients periodically• Analyzing key features of the products and developing sales strategy• Monitoring the profitability• Management of Key Accounts• Planning projects• Preparing presentations for potential clients• Keeping and enhancing the service quality and customer satisfaction

Mikro Ödeme was Turkey’s first and leading direct carrier billing company. (Acquired by Wirecard)Tasks carried out at Mikro Ödeme: • Designing, managing and offering various types of collection models for domestic and international merchants.• Managing strategic accounts.• Supporting API integration processes.

Computer Science Engineering

Education record