Mervat Elsabani Email & Phone Number

Montreal, Quebec, Canada

• Respond to customer inquiries in a timely and professional manner• Provide technical solution/product to customers (ECU, RCU, control access systems)• Collaborate with internal teams to resolve complex products requirements• Maintain accurate records of customer interactions and issue resolutions• Identify opportunities for process improvement and provide feedback to the team• Stay up-to-date with product knowledge and industry trends• Deliver exceptional customer service by going above and beyond to meet customer needs

Montreal

Sudan

• SPOC (Single point of contact).• Contact center coordinator, manage multiple teams on field, ensure they handle and solve all issues.• Receive calls, emails, tickets and create sub tickets to the field engineers.• Root cause analysis of different incidents.• Ensure that all tickets are resolved within the service levels that have been established.• Preparing reports and analyzing data.• Response to client’s request or complaints.

Francization, French Studies

Bachelor Of Engineering - Be, Telecommunications Engineering