Mervat Fouad Email & Phone Number

Cairo, Egypt

6th Of October, Al Jizah, Egypt

Overview In my role as Business Coordinator at German General Food Factory, I significantly enhanced operations and communication across various departments. My responsibilities encompassed coordination, process management, strategic execution, and support for daily and strategic business objectives. Key Responsibilities 1. Operational Coordination: I.

Cairo, Egypt

Successfully managing and delivered 5 high-impact governmental projects, exceeding client expectations and ensuring timely completion.Established and maintained key client relationships, including the Ministry of Interior (MOI), fostering collaboration and aligning project goals with client objectives.Led strategic oversight, ensuring efficient project.

New Cairo, Cairo, Egypt

Project Oversight: Successfully managed 5+ diverse pharmaceutical projects, ensuring timely delivery and client satisfaction.Jira Expertise: Proficient in setting up Jira projects, creating customized workflows for efficient project life cycle management.Client Collaboration: Established and nurtured relationships with key clients, including the Egyptian.

Responsible for 10+ ongoing projects from initiation to launch varying from redesign to ongoing support projects.Created a new workflow for the technical tasks among Project management team and Development team using Clickup work management platforms to overcome Asana platform limitations.Ran pixel perfect QA tests on delivered features before presenting.

Analyzed cross-site feedback, extracting key learning points for 15+ projects, resulting in continuous improvement.Conducted root cause analysis, creating a detailed issue hierarchy, and achieved a 15% month-over-month improvement in issue resolution.Introduced new call quality attributes, contributing to a 10% overall enhancement in call.

Represents the “voice of the customer” by maintaining & prioritizing backlogs of Vodafone Cash Wallet Solution to ensure that the team is working on stories that maximize business value & deliver necessary fixes & functionality to all users.Possess an understanding of end-to-end experience in addition to core & VAS modules, integration & dependencies with.

Giza Governorate, Egypt

Freelance Web Developer and Product Designer working on various projects.Worked on a main project that featured a multi-page form with dynamic content based on uploaded files using WordPress during the pilot phase.Served as the Technical Project Manager, Web Designer, and Web Developer for the project.

Giza Governorate, Egypt

Gathering business & technical requirements for a new platform.Creating interconnected site structure & defining different color-coded content types & categories accordingly.Implementing features with ongoing process of enhancements based on users’ & editors’ feedback.API Integration with other platforms such as YouTube & content automatic creation.

Giza Governorate, Egypt

Ability to answer for more than 40 inquiry per day with minimal handling time.Troubleshooting various type of technical issues, including Network/Cell Towers issues,Internet device issues (MiFi, VPN), email support, android & IOS remote device support withminimal resolution time.Escalation & follow up with ongoing technical (including hardware issues) with.

Giza Governorate, Egypt

Manage all aspects of the customer relationship.Provide regular information to assist management with decision making.Assist senior management in developing and implementing the monthly account planning and activities.Strong writing and editing skills. Ability to write attention-grabbing media materials, client correspondence, reporting documents, agency.

Manage more than 6 signed projects, Met with clients/stakeholders in addition to gathering necessary information for the projects & accounts.Gathered over leads by calling potential clients, visit exhibitions and conferences.Proposal write up and communication with Clients.Follow-up with potential clients and signing clients to conclude deal.Update company.

Giza Governorate, Egypt

Team member of call center.Handle customer inquiries, complaints, billing, technical questions and made payment requests for Sirius XM radio.Activate, Deactivate and transfer services for customers.Explain products or services and prices, and answer questions from customers.

Creating website layout/user interfaces by using standard HTML/CSS practices.Design and build websites with web applications and programming languages such as JavaScrip, PHP and DRUPAL.

Bachelor’S Degree, Computer Science

Secondary Certificate