During my tenure as a Customer Relations Manager I led strategic initiatives aimed at enhancing customer satisfaction and loyalty. These efforts included:-Customer Segmentation and Analysis: I meticulously segmented the customer base and developed tailored service strategies for each group. By regularly collecting and analyzing customer feedback, I identified necessary improvements in products and services.-Communication Strategies: I established effective and ongoing… Show more During my tenure as a Customer Relations Manager I led strategic initiatives aimed at enhancing customer satisfaction and loyalty. These efforts included:-Customer Segmentation and Analysis: I meticulously segmented the customer base and developed tailored service strategies for each group. By regularly collecting and analyzing customer feedback, I identified necessary improvements in products and services.-Communication Strategies: I established effective and ongoing communication with customers, gaining a deep understanding of their needs. Through email campaigns, social media engagement, and regular calls, I built strong customer relationships, resulting in significant increases in customer loyalty and satisfaction.-Customer Issue Resolution: I developed a system to swiftly and effectively resolve customer complaints and issues. Utilizing my problem-solving skills, I minimized customer attrition and increased customer satisfaction.-Cross-Selling and Upselling: I implemented cross-selling and upselling strategies targeted at existing customers, significantly contributing to the company’s revenue growth. By analyzing customer behavior, I provided tailored recommendations for additional products and services.-CRM Management: I effectively managed customer data using CRM (Customer Relationship Management) systems, optimizing sales processes. This enabled me to make customer interactions more efficient and shorten sales cycles.-Team Management and Collaboration: I closely collaborated with other departments within the company to successfully manage customer-focused projects. By coordinating teams, I ensured swift and effective responses to customer demands.In this role, I adopted a customer-centric approach, taking strong steps to enhance customer satisfaction and contribute to the long-term success of the company. Show less

I focus on creatively strengthening the digital assets of brands with the Influencer Marketing projects I carry out with industry-leading brands such as MediaMarkt, Evidea, Deichmann, Pastavilla. When the collaboration begins, I manage Influencer shoots by creating shooting schedules, coordinate the content production processes and strengthen the brand identity with original, impressive content for social media accounts. I plan the shooting processes from the agreement stage with the brands… Show more I focus on creatively strengthening the digital assets of brands with the Influencer Marketing projects I carry out with industry-leading brands such as MediaMarkt, Evidea, Deichmann, Pastavilla. When the collaboration begins, I manage Influencer shoots by creating shooting schedules, coordinate the content production processes and strengthen the brand identity with original, impressive content for social media accounts. I plan the shooting processes from the agreement stage with the brands, and ensure the creation of original content by acting as creative director. In order to present influencer collaborations in the most effective way on social media, I create shooting schedules meticulously, coordinate on the shooting day and guarantee that the results are in line with the brand goals.Brands I work with are MediaMarkt, Evidea, Deichmann, Pastavilla. Show less

I worked as an operations manager in an Influencer Marketing group company serving in Turkey and globally. Throughout my career, I have strived to ensure that the company reaches its goals in the best and most accurate way by managing the processes of brands and content producers in a 360-degree manner. By collaborating with strong brands such as Trendyol, Çiçek Sepeti, PetzzShop, Luis Bien, by developing special strategies for influencer marketing, I have been able to communicate with the… Show more I worked as an operations manager in an Influencer Marketing group company serving in Turkey and globally. Throughout my career, I have strived to ensure that the company reaches its goals in the best and most accurate way by managing the processes of brands and content producers in a 360-degree manner. By collaborating with strong brands such as Trendyol, Çiçek Sepeti, PetzzShop, Luis Bien, by developing special strategies for influencer marketing, I have been able to communicate with the brands' target audiences. I lead them to establish strong bonds.It is my primary responsibility to coordinate and manage the work so that the company can achieve its goals. I optimize operational processes with strategic management and allow brands to establish deeper connections with their target audience. I have experience in organizing operational changes and producing correct recommendations at the solution stage in case the company or business cannot achieve its goals. I have experience in managing unit, operation and shift personnel, controlling personnel and improving efficiency. I ensure effective communication and cooperation between teams by fulfilling my responsibilities such as coordinating tasks in order to increaseInnovation and development form the basis of my leadership approach. As operations manager, I strive to contribute to the success of the company and constantly develop my team.Brands I work with are Trendyol, Çiçek Sepeti, PetzzShop, Luis Bien Show less

With the 360-degree advertising agency experience I gained at Sartorial PR Agency, I offered comprehensive and effective solutions to all the needs of brands. I have worked with a wide portfolio of brands throughout my career, including BN Otel, Möllers, Alice Pera, Library Otel, Med, Sinada, Deniz Yahçı, Hill & Chill, Arda Han, Civil, Mall of Istanbul, Moi Park, Lapitak, 10 Karaköy, Mutlu Makarna. I have made successful collaborations with brands such as , Voyager, Luis Bien, Dyt Reyhan… Show more With the 360-degree advertising agency experience I gained at Sartorial PR Agency, I offered comprehensive and effective solutions to all the needs of brands. I have worked with a wide portfolio of brands throughout my career, including BN Otel, Möllers, Alice Pera, Library Otel, Med, Sinada, Deniz Yahçı, Hill & Chill, Arda Han, Civil, Mall of Istanbul, Moi Park, Lapitak, 10 Karaköy, Mutlu Makarna. I have made successful collaborations with brands such as , Voyager, Luis Bien, Dyt Reyhan Berber, Licape, Sek Beyoğlu, Leros Balık.As a brand representative in management and relationship management, I represented the interests of the brands in the best way and managed collaborations by establishing strategic relationships.Experienced in event management, I maximized customer experience by organizing unforgettable events for brands. Experienced in event management, I maximized customer experience by organizing unforgettable events for brands. Believing in the power of visual expression, I determine the aesthetic language of brands and maximize them with photo shoots. I have successfully carried out projects that represent them well. By effectively managing social media accounts, I have ensured that brands have a strong presence on digital platforms. By creating content strategies, I led them to establish deep connections with their target audiences.Brands I work with: BN Otel, Möllers, Alice Pera, Library Otel, Med, Sinada, Deniz Yahçı, Hill & Chill, Arda Han, Civil, Mall of Istanbul, Moi Park, Lapitak, 10 Karaköy, Mutlu Pasta, Voyager, Luis Bien, Dyt Reyhan Berber, Licape, Sek Beyoğlu, Leros Balık. Show less

I determined financial goals and carried out financial planning in line with strategic financial management principles. During this process, I prioritized adopting financial strategies that were in line with the company's long-term growth goals. By successfully managing the budget planning processes, I optimized the income-expense balance. In addition, I ensured that financial targets were achieved by constantly controlling the budget performance. I strengthened the financial soundness of the… Show more I determined financial goals and carried out financial planning in line with strategic financial management principles. During this process, I prioritized adopting financial strategies that were in line with the company's long-term growth goals. By successfully managing the budget planning processes, I optimized the income-expense balance. In addition, I ensured that financial targets were achieved by constantly controlling the budget performance. I strengthened the financial soundness of the company by determining and effectively managing investment strategies. By creating transparent and accurate financial reporting processes, I provided reliable information about the financial situation of the company to internal and external stakeholders. By successfully managing the audit processes, I ensured the company's compliance with financial compliance standards. Show less

I led various projects in the field of strategic management and operations and contributed to the growth and development of companies. I created strategic plans by determining the company's long-term goals. By following market trends, I made strategic decisions to gain competitive advantages. I analyzed business processes and developed operational strategies. I made continuous improvements to increase efficiency and minimize costs.By creating and managing the company budget, I constantly… Show more I led various projects in the field of strategic management and operations and contributed to the growth and development of companies. I created strategic plans by determining the company's long-term goals. By following market trends, I made strategic decisions to gain competitive advantages. I analyzed business processes and developed operational strategies. I made continuous improvements to increase efficiency and minimize costs.By creating and managing the company budget, I constantly monitored financial performance. I made revisions when necessary to achieve budget targets. As a team leader, I contributed to the development of team members. I focused on strengthening the company culture through good communication and cooperation. I contributed to the growth of the company by evaluating new business opportunities and creating business development strategies. I supported the increase in revenue by expanding the customer portfolio. I made decisions by regularly monitoring the company's performance. I made data-based contributions to the processes. I provided regular reporting to the management and stakeholders. Show less

I worked as Public Relations Coordinator at Expo 2016 Antalya Agency. With the experiences I gained on this unique project, I adopted a strategic approach to maximize the power and impact of public relations.I determined the public relations strategy of Expo 2016 Antalya and implemented it throughout the event. We developed creative projects to increase interaction with visitors and participants. We announced the event to a wide audience by effectively conveying the basic messages of Expo… Show more I worked as Public Relations Coordinator at Expo 2016 Antalya Agency. With the experiences I gained on this unique project, I adopted a strategic approach to maximize the power and impact of public relations.I determined the public relations strategy of Expo 2016 Antalya and implemented it throughout the event. We developed creative projects to increase interaction with visitors and participants. We announced the event to a wide audience by effectively conveying the basic messages of Expo and the mission of the Agency. I managed press relations and cooperated with media organizations during the event. We increased the visibility of Expo 2016 Antalya by organizing press releases and pre-event press conferences. We ensured that the Expo was accurately reflected to the public through the media. We highlighted the event with creative press strategies. I strengthened collaborations by communicating regularly with stakeholders related to the event. We supported the success of the event by establishing effective relationships with sponsors, participants and local stakeholders. By organizing post-event evaluation meetings with stakeholders, we collected feedback and developed strategic recommendations for future projects. By directly interacting with the visitor communities, we increased the participant and visitor satisfaction of the Expo. By sharing innovations in the sector, We contributed to increasing the long-term impacts of Expo 2016 Antalya. Show less