I'm a passionate and results-oriented professional with over 7 years of experience in customer service, sales, and operations. Currently, I lead a Due Diligence team, leveraging my strong analytical and problem-solving skills to ensure high-quality investigations and mitigate risk. I'm a highly motivated individual with a strong work ethic and a dedication to continuous learning. I'm eager to leverage my skills and experience to contribute to a dynamic and growth-oriented team.
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Franchise OwnerBoom Cakes Oct 2024 - PresentEstoniaLet's face it, we all love surprises, first experiences, and we have a secret desire to grab and spoil a beautiful cake. This is how the idea of Boom Cakes developed. Being the first implementers of this idea in Lithuania, we are happy to make your holidays even more interesting, full of good emotions and surprises. Take our Boom hammer and smash a beautiful cake in front of everyone, now in Estonia 🇪🇪
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Due Diligence Team LeadWise Jun 2024 - PresentTallinn, Harjumaa, Estonia -
Due Diligence AgentWise Oct 2022 - Jun 2024Tallinn, Harjumaa, Estonia
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Technical Support AgentTeleperformance Aug 2021 - Sep 2022Yunanistan -
Sales Order ExecutiveDyson Jan 2021 - Aug 2021Istanbul, Turkey -
Customer Service SpecialistDyson Feb 2020 - Jan 2021Istanbul, Turkey
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Customer Sales RepresentativeRoyal Canin Jan 2019 - Feb 2020Istanbul, Turkey◼ Getting calls and orders from customers.◼ Supporting field sales teams for daily operations.◼ Sharing KPI reports with managers and creating daily reports.◼ Reporting up to date sale analysis to management.◼ Periodically controlling stock situation with the warehouse.◼ In contact with warehouse and managing shipments. -
Supply ChainRoyal Canin Oct 2017 - Dec 2018Istanbul, Turkey◼ Getting calls and orders from customers.◼ Supporting field sales teams for daily operations.◼ Sharing KPI reports with managers and creating daily reports.◼ In contact with warehouse and managing shipments.◼ Periodically controlling stock situation with the warehouse.◼ Reporting up to date sale analysis to management.◼ Had a leading role for new warehouse system implementation (fromJan-June 2018)
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Sales RepresentativeEkol Logistics Jun 2017 - Oct 2017Istanbul, Turkey◼ Taking pricing requests from regular and non-regular customers.◼ Always in contact with related country sales teams and operational teamsto satisfy customers’ needs.◼ Time to time calling customers for Ekol’s sales offers. -
Tender ManagementEkol Logistics Sep 2016 - Jun 2017İstanbul, Türkiye◼ Managing company requests.◼ Following tenders and tender processes from related companies.◼ In contact with related sales teams for pricing.◼ Managing and analyzing tender documents.◼ Informing sales teams for all price related rules and laws.
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Customer Service RepresentativeEkol Logistics Aug 2015 - Sep 2016İstanbul◼ Processing orders from beginning to end.◼ Following all import/export and custom processes.◼ Tracking orders and all order related documents to make sure legal processworks.
Merve Başak Yaprak Skills
Merve Başak Yaprak Education Details
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International Business/Trade/Commerce -
Anadolu ÜniversitesiRus Dili Ve Edebiyatı -
Rus Dili Ve Edebiyatı
Frequently Asked Questions about Merve Başak Yaprak
What company does Merve Başak Yaprak work for?
Merve Başak Yaprak works for Boom Cakes
What is Merve Başak Yaprak's role at the current company?
Merve Başak Yaprak's current role is Global Business Due Diligence Team Lead.
What schools did Merve Başak Yaprak attend?
Merve Başak Yaprak attended Anadolu Üniversitesi, Anadolu Üniversitesi, Minsk State Linguistic University.
What skills is Merve Başak Yaprak known for?
Merve Başak Yaprak has skills like English, Teamwork, Teaching, Microsoft Office, Logistics, Foreign Languages, Russian, Spanish, International Trade, Transportation, International Logistics, Negotiation.
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