Merve Gur Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

Istanbul, Türkiye

• Leadership role for the production customer support, cloud and devops team consisting of 10+ members in the current Travel, Shopping and Reservation department.

İstanbul, Türkiye

• Mentor and support team members dealing with incidents within the transitioned product scope in the Travel, Shopping and Reservation department.• Improve procedures for resolving incidents.• Strengthen team members' knowledge base.• Assist in enhancing first-level investigation quality and reducing incoming incidents.• Guide the automation of production monitoring using applicable tools.• Provide feedback on analysis similarity and automation tools to relevant teams for continuous improvement.

Istanbul, Turkey

• Played a pivotal role as a primary contributor to the establishment of the Istanbul department for SSP (Search Shopping and Pricing).• Led the formation of a production maintenance team, serving as the key driving force in its creation.• Transferred and enriched pricing knowledge to the newly formed team.• Addressed and resolved incidents at the 2nd and 3rd levels of support.• Contributed as a member of the 3rd level support team for airlines offers, implementing agile practices.• Presented proposals for the automation of maintenance tasks, including the initiation of an automation tool development.• Advocated for the development of an automation tool to provide insights for incident resolution based on pre-defined logic.

Istanbul, Turkey

• Expert product definition analyst specializing in loyalty programs and acting as the product owner for the Frequent Flyer product.• Similar analytical responsibilities across different modules, including Loyalty Feeds and Partner Accrual.• Product Manager duties for the Frequent Flyer product, involving R&D leadership for new implementations.• Detection of gaps in response to new customer requests and collaboration with stakeholders to address identified gaps through change requests.• Initiating and planning the deletion of old customer data, ensuring compliance with GDPR regulations.• Overall responsibility for business aspects related to R&D, gap detection, and data management in the Frequent Flyer product.

Istanbul, Turkey

• Assess requirements by analyzing the scoping document and translating it into functional requirements.• Collaborate with the Product Manager and R&D Functional teams to clarify the scoping document and perform gap analysis.• Negotiate high-cost requirements and analyze efforts for sizing in design and testing.• Build, maintain, and share functional knowledge related to processes, services, and end-user product usage.• Draft Feasibility Studies, Solution Overview Documents, Interface Control Documents, and Product Specifications for functional design requirements.• Deliver functional walk-throughs to relevant stakeholders and present solution proposals with a detailed pros and cons analysis.• Interface with relevant divisions and departments to ensure functional compatibility with other Amadeus applications.• Verify product compliance, ensuring delivered functionality and system integrity, and complete functional sign-off.• Investigate, validate, and prioritize reported incidents to ensure production integrity.• Manage relationships by communicating with key stakeholders, including product management, project management, Amadeus customer services, implementation, migration, and development teams. Engage with customers during User Acceptance Testing (UAT).

Istanbul, Istanbul, Turkey

• Business Analyst role in RAID (Revenue Assurance Integrity Driller) project at Turkcell, emphasizing mediation and rating for revenue assurance.• Conducted business analysis for Turkcell's RAID Revenue Assurance System tool, with support from WeDo Technologies in mediation and rating aspects.• Provided technical support to the Turkcell Revenue Assurance team.• Resolved cases and managed new demands related to RAID modules.• Collaborated with WeDo Technologies for effective implementation and support.• Focused on optimizing revenue assurance processes within the Turkcell environment.Business Analyst - Maslak

Maslak

• Business Analyst role in Billing Parallel Run project with Celfocus at Vodafone, specializing in billing procedures.• Contribution to process improvement and efficiency in the billing domain.http://www.celfocus.com/

Maslak

• Establishing the FCBS (Functional Charging and Billing System) within the E-fatura project for iziBiz company.

Istanbul

• On-site consultant with scope of maintenance, operations and change request implementations for Turk Telekom (TTNET). • Integration of FCBS (Functional Charging and Billing System) within the TTNET Service Excellence Program (SEP) project.

Bachelor Of Science, Computer Engineer

Activities and Societies: - Fluent English - TOEFL degree - Intermediate German• T.C. Sanayi Bakanlığı Teknogirişim Sermayesi Competition.

Master'S Degree, Management Information Systems

I have master degree on MIS - Management Information Science, bound to Industrial engineering from Marmara University.