M.Merve Torhan Email & Phone Number

Switzerland

• Provide customer support by resolving client issues with invoices, subscriptions, and cancellations, ensuring high retention rates.• Assist the sales team with creating tickets, managing client communications, and tracking client performance to identify upselling opportunities.• Manage and adjust subscriptions in Chargebee, ensuring timely payment processing and uninterrupted service.• Conduct client demos, provide product demonstrations, and facilitate meetings to ensure a smooth client experience.• Build and maintain strong client relationships through effective communication and problem-solving in English and Turkish.• Collaborate with teams, using Hubspot CRM and Chargebee software to enhance client management.

• Drive sales growth for assigned accounts, focusing on Google Workspace solutions.• Cultivate strong relationships with clients, understand their needs, and propose comprehensive Google Workspace solutions.• Analyze industry trends and competitor offerings to tailor Google Workspace solutions that deliver a competitive edge for Istanbul-based clients.• Develop compelling value propositions that highlight the benefits of Google Workspace for businesses.• Act as a trusted advisor, providing ongoing support and guidance to ensure clients maximize the value of their Google Workspace investment.• Proactively identify new opportunities within existing accounts to expand revenue generation.• Possess a strong understanding of Google Workspace features and functionalities to effectively communicate their value proposition to clients.• Stay updated on the latest Google Workspace updates and innovations to ensure clients benefit from cutting-edge technology

İstanbul, Türkiye

• In the startup environment of missafir.com, I excelled at building client relationships and negotiating contracts to meet fast-changing market demands• Implemented data-driven strategies, achieving remarkable market share growth through timely renewals and effective execution.• Partnering with Missafir’s marketing and yield management team to align client needs• Convert inbound and outbound leads by maintaining high engagement and building successful ties with all prospects. • Develop strategies, tactics, and plans to achieve expected weekly, monthly, and yearly supply targets. • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Project monitoring.• Liaising with contract brands.• Product presentations.• Monitoring stock levels.• Prepared and deliver sales quotes for projects and customers.• Maintain profitability on linked products and services.• Create and maintain customer database.• Specifying Mozaik Design brands into projects.

Edirne, Turkey

• Explained product features and demonstrated operation to educate customers and close sales.• Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.• Engaged customers to quickly identify needs, negotiate contracts and close sales.• Communicated orders to vendors, scheduling carriers for pickup if needed.• Researched new clients for sales team, inputting contact information into Salesforce.

Bachelor'S Degree, International Business

Education record

Education record

Bachelor Of Business Administration - Bba, International Business/Trade/Commerce