Merve Vural Email & Phone Number

Turkey

🏆 Achievements include a 30% increase in revenue, a 35% reduction in response times, and a 40% expansion in the customer portfolio within the OEM Export Sales Department.• Monitor sales targets in the OEM market, effectively manage customer relationships, and take strategic actions as needed to drive business development.• Conduct ongoing research on potential customers to expand the customer network and discover new business opportunities.• Organize regular online and face-to-face meetings with customers to understand their needs and provide solution-oriented suggestions; enhance customer loyalty through weekly visits.• Conduct comprehensive full-day meetings to integrate new customers into the company, promoting products through factory tours and building trust.• Increase the potential purchasing volume of existing customers, thereby strengthening Gamak's competitive position in the Export OEM market.• Participate in industry fairs to connect with new OEM customers, track market trends, and gain competitive advantages.• Utilize the SAP program to successfully manage the proposal preparation and order creation processes, thereby enhancing operational efficiency.• Track projects by establishing necessary roadmaps and actions; execute promotional and sales activities related to projects (such as presenting samples) and coordinate with necessary personnel and departments for shipments, ensuring timely collections.

• Prepare spare parts proposals tailored to customer needs, manage the ordering processes for international shipments, and monitor the delivery of products until the final stage; effectively utilize ASW and IBM Lotus applications throughout this process.• Ensure strong coordination among the European Parts Center, foreign factories (11 in total), dealers, and customers to facilitate uninterrupted order and delivery processes.• Prepare reports in accordance with Mazak standards to ensure rapid communication of orders to the European Parts Center and optimize workflow.• Maintain continuous communication and coordination between the spare parts department and the service department to respond quickly to customer requests.• Prepare and regularly send invoices, delivery notes, and shipping documents to customers, ensuring transparency and traceability of transactions.• Manage warehouse workflow, systematically monitor inventory flow, and securely deliver spare parts to customers via TNT (cargo) company.• Monitor inventory turnover to maintain a balance between passive and active stock levels, ensuring cost efficiency.• Provide customer support services as needed, adopting a proactive approach to enhance customer satisfaction and quickly resolve issues.• Visited European Spare Parts center in Belgium and got a training.

• Take an active role in large-scale projects conducted both domestically and internationally to meet project requirements and enhance process efficiency.• Conduct detailed analyses of architectural drawings using AutoCAD, record free cross-sectional areas, and verify mechanical calculations to obtain project specifications.• Gather material prices to prepare a Bill of Quantities (BOQ) for company management and evaluate proposals from various firms.• Contribute to the development of project budgets by creating labor lists and conducting comprehensive cost analyses for two airport construction projects.• Manage certification processes by preparing necessary documents and submitting them to the jury to ensure compliance with ISO 9001 and ISO 14001 standards.• Review testing and commissioning (T&C) documents, collect approved Commissioning Inspection • Requests (CIR), and thoroughly examine the Operation and Maintenance (O&M) manuals for the 'Emaar Square Mall' project.

• Review architectural drawings using AutoCAD and calculate building cooling and heating loads according to international standards; coordinate material procurement and delivery processes at construction sites.• Select appropriate products and accessories for heat pumps and distribution systems, prepare price quotations, and ensure compliance of the systems with method statements and work review requests.• Provide customers with technical information and product specifications, offering energy-saving recommendations for HVAC and DHW systems.• Conduct market research to acquire new customers and expand the existing customer portfolio.• Monitor the commissioning processes of heat pumps across different projects.• Plan logistics operations, support customs procedures, and send packing lists and proforma invoices to customers.• Participate in regular dealer meetings to contribute to business development efforts and support sales strategies.

• Identify suitable products for customers such as Grundfos and Schünemann, prepare price quotations, and communicate them to clients.• Conduct product calculations, analyze projects, and present products to customers.• Manage the selection of products and preparation of bid proposals.• Ensure coordination of materials and logistics, facilitating sales to subcontractors and dealers.• Manage all communication and business processes between Schünemann and Aday.• Participated in specialize workshops on circulation pumps, fire pumps, booster pumps, and gasketed plate heat exchangers.• Travel to Bremen, Germany, for business trips to receive training on the automation of self-cleaning filters.

Istanbul, Turkey

• Gained comprehensive knowledge of various production departments and their functions.• Conducted observations of production and assembly methods to identify opportunities for improvement.• Organized and maintained the continuous improvement board in the factory, facilitating process optimization.• Participated in a Basic Hydraulics Workshop to enhance technical skills in hydraulic systems and their applications in production environments.

Bachelor Of Applied Science (B.A.Sc.), Mechanical Engineering, 3.30/4.00

Activities and Societies: ASME, IEEE • 100% Merit-Based Scholarship • Admitted as the top honor student • Graduated as the 3rd highest.

4.92, Science

Ranked 5690th in the YGS-LYS exams in Turkey

Education record