Mervincia Browne Email & Phone Number

Orlando, Florida, United States

• Responsible for cash vault inbound receiving and processing daily vault cash from multiple banks.• Automated Teller Machine (ATM) Cash reconciliation and balancing • Effective cash handling and ten key processing for vault cash and Armored trucks cash deposits • Cash Vault Audit and reconcile report and retail institution out-of-balance report. • Prepare route details for armored trucks. • Conduct an Armored truck audit for cash limits daily to comply with regulatory cash limits. • Audit unused cash by banks and ATMs to prepare for next-day processing

Orlando, Florida Area

• Checked shipping papers to identify the nature of the load and hazardous materials, if any. • Proficient in tactical planning and convoy defense techniques. • As a motor transport operator SGT, I supervised or operated wheeled vehicles, organized convoys, dispatched vehicles, verified vehicle logbooks, compiled time, mileage, and load data, and performed self-recovery operations. • Skilled in operating all classes of wheeled vehicles and served as the primary trainer of Soldiers.

Orlando, Florida, United States

•Ensure safety of guests going on and off the attraction, along with providing superior customer service.

Orlando, Florida, United States

• Handling inbound multiple inbound calls for various lines of business. • Route escalated clients to the proper department and answer general inquiries. • Responsible for online chats and accounts via the web portal • Assist with online customer integration and troubleshooting for online accounts. • Research escalated complaints and apply resolutions based on regulatory guidelines and company policy. • Responsible for increasing customer satisfaction and quality and call adherence and metrics.

Orlando, Florida Area

• Manage the check-out process by efficiently and effectively ringing up items. • Maintain customer satisfaction by going the extra mile to track items that were not found by customers, reaching out to coworkers assigned to that specific area through intercom/work phone, and initially finalizing transactions with customers who leave substantial reviews on the survey. • Assist management by assigning breaks and lunches while assisting with requests for more cash for cashier drawers. • Provided support with the new self-check-out transition to prevent longer wait times for customers while maintaining transaction accuracy.

Bachelor'S Degree, Accounting

Associates In Arts Degree

Activities and Societies: Partook in Bridges to Success Scholarship Program

High School Diploma, A