Mervyn Villafuerte Email and Phone Number
Seasoned professional with over a decade of expertise in customer service, focusing on technical and training support. Led as a Supervisor for four years, skillfully handling staff matters and providing exceptional client support. Skilled in Moodle LMS administration, delivering optimal educational environments for learners.
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Technical Solutions SpecialistC&E Adaptive Learning SolutionsImus, Ph
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Technical Solutions SpecialistC&E Adaptive Learning Solutions Feb 2023 - PresentQuezon City, National Capital Region, PhilippinesProduct Marketing and Customer Success DepartmentTechnical Solutions Specialist - UnitGenerated Usage Report with NarrativeGenerated Usage Report PowerBI Style FormatClient Onboarding SupportTier 3 Technical SupportTroubleshooting Elevated Technical ConcernsDeveloped and Managed PMCS Portal website version 2.0 (HTML, JAVA SCRIPT)Facilitating effective communication between clients and partner providers by conveying their concerns, requests, and inquiries.Performing daily inspections to ensure the smooth operation and maintenance of Digital Solutions products systems, guaranteeing optimal functionality.Knowledge of Basic SQL ScriptProficient in Learning Management Systems (LMS), Library Content Management Systems (LCMS)Content Management Systems (CMS). -
Small Business OwnerLa Prima Kohi Feb 2023 - PresentImus, Calabarzon, Philippines
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Phoenix Aralinks Lms Moodle Admin - Integration FacilitatorPhoenix Publishing House, Inc. May 2014 - Feb 2023927 Phoenix Quezon AvenueLearning Management System Moodle AdministratorTechnical SupportClient SupportTrainerUpdated the Headcount ListGenerate reportsUpdate PluginsReset PasswordsUpdated Course CatalogCreated Course IDsProvided Course Instructor AccessDatabase ArchiveCourse DevelopmentCreated Electronic Test Papers –eTPCreated Survey FormsCommunicated with /Assisted Requestors -
Phoenix Aralinks Senior SupervisorPhoenix Publishing House, Inc. Jun 2018 - Aug 2020PhilippinesArea Supervisor for Phoenix Aralinks New Generation School, HUB Program and TeachnologyHandle Clients request/concernsGathering data for reportsLead TrainerHandle staff concernsTechnical Support
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Phoenix Aralinks Junior SupervisorPhoenix Publishing House, Inc. Mar 2018 - May 2018PhilippinesHandle Clients request/concernsGathering data for reportsLead TrainerTechnical Support
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Phoenix Aralinks Team Leader/Integration FacilitatorPhoenix Publishing House, Inc. Mar 2017 - Mar 2018Quezon City, PhilippinesLMS Moodle AdminJr Team LeadHandle Clients request/concernsGathering data for reportsTrainerTechnical Support
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Phoenix Aralinks Junior Team Leader/Integration FacilitatorPhoenix Publishing House, Inc. Apr 2016 - Mar 2017927 Phoenix Quezon AvenueLMS Moodle AdminJr Team LeadHandle Clients request/concernsGathering data for reportsTrainerTechnical Support
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Executive - Content Design And DevelopmentAegis Philippines Sep 2013 - Feb 2014Ncr - National Capital Region, PhilippinesExecutive-Content Design & Development Aegis Inc.Aegis CenterAyala corner Senator Gil Puyat Ave.Makati City, PhilippinesLearning Management SystemReset PasswordsUpdated the Headcount ListUpdated Course CatalogCreated Course IDsProvided Course Instructor AccessDatabase ArchiveDeleted Termed/Separated Employees using SQLCourse DevelopmentDeveloped Basic HTML ModuleCreated Electronic Test Papers –eTPConverted Powerpoint materials to eLearning ModulesSharepoint ContentCreated Survey FormsCommunicated with /Assisted Requestors -
It Site Support InternNco Group Jun 2011 - Sep 2011Kalayaan Corner Philplans Corporate Center, Taguig CityIT Site Support Troubleshoot ComputersReformatted ComputersRenamed and Rejoined ComputersSet up LAN connectionInstalled/Updated software
Mervyn Villafuerte Skills
Mervyn Villafuerte Education Details
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Information Technology -
Imus InstituteBusiness
Frequently Asked Questions about Mervyn Villafuerte
What company does Mervyn Villafuerte work for?
Mervyn Villafuerte works for C&e Adaptive Learning Solutions
What is Mervyn Villafuerte's role at the current company?
Mervyn Villafuerte's current role is Technical Solutions Specialist.
What schools did Mervyn Villafuerte attend?
Mervyn Villafuerte attended Adamson University, Imus Institute.
What are some of Mervyn Villafuerte's interests?
Mervyn Villafuerte has interest in Reading, New Technologies, Digital Photography, Health, Children, Troubleshooting, Education, Environment, Science And Technology, Human Rights.
What skills is Mervyn Villafuerte known for?
Mervyn Villafuerte has skills like Linux System Administration, Troubleshooting, Microsoft Sql Server, Programming, Microsoft Office, E Learning, Customer Service, Lan Wan, Remote Access, Technical Course Development, Technical Support, Graphic Design.
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