• Provide dealing room support, ensuring fault resolution within defined SLA’s• Support and facilitate vendor engagement for Market Data• Thomson Reuters Eikon, Bloomberg, and FX Order Watch• IPC dealer board configuration and deployment• Application upgrades and roll out• Business continuity testing• Technology project management• Application supportProjects• VMWare deployment project team. Assisting with global deployment to replace Citrix. • Facilitated remote working solutions during Covid-19 lockdown measures. Ensuring front and back-office staff remained operational.• Windows 7 to 10 upgrade - Coordination of testing and deployment across UK/US. Rollout successfully delivered on schedule.• Rollout of IPC Unigy soft turret software allowing traders to work remotely.

• End User Technology project management• Provide technical support, ensuring fault resolution within defined SLA’s• Market Data SME, focal point between the desktop and market data teams• Technology presenter for HR new starter induction• Review and analyse EMEA mailbox data to promote best practice.• Testing application upgrades• Application support• Disaster recovery testing• Support of corporate iPad devices for Executives Projects• Windows 7 (iSpace) – Managed testing, co-ordination and deployment of new iSpace PC’s across asset management. Rollout successfully delivered on schedule.• Corporate Apple Project – Managed configuration and distribution of iPads across EMEA, presenting to senior staff on the usage and support of iPads within JP Morgan. • Email hygiene project – Successfully provided training workshops and presentations reducing ticket volumes. Process being adopted globally.

• Provide 2nd line support to users of Market Data across the EMEA region• Support of Bloomberg, Reuters and other 3rd party applications. • Desk end support of EBS and Reuters Dealing systems• Identifying and assisting with infrastructure issues• Installation and configuration of WEY devices• Liaise with commercial team for timely resolution of permission and exchange issues• Packaging, development and testing of all 3rd party MDS applications for use on the Citi desktop build• Creation of procedural documentation for application support and deployment.Achievements• MiFiD Project – Assisted with the successful upgrade of Reuters Display Templates for Markets in Financial Instruments Directive renaming project.• Bloomberg Auto update project – Collaborated with Bloomberg so updates could be received automatically, ensuring that software updates complied with policy and were tested before deployment. Resulting in more timely updates being received.2000 - 2006 roles as Systems Analyst and Support Analyst respectively

Network Support and Administrative responsibilities