Merwyn Thomas Email & Phone Number

Ghaziabad, Up, In

Gurugram, Haryana, India

· Act as the primary point of contact for a portfolio of high-value clients, maintaining regular communication and addressing their needs.· Collaborate cross-functionally with sales, product development, content, and support teams to deliver exceptional customer experiences.· Conduct regular business reviews with clients to assess their goals, identify areas for improvement, and provide solutions.· Assisted in the onboarding of new customers, ensuring a smooth and positive… Show more · Act as the primary point of contact for a portfolio of high-value clients, maintaining regular communication and addressing their needs.· Collaborate cross-functionally with sales, product development, content, and support teams to deliver exceptional customer experiences.· Conduct regular business reviews with clients to assess their goals, identify areas for improvement, and provide solutions.· Assisted in the onboarding of new customers, ensuring a smooth and positive introduction to the company's products and services.· Conducted customer training sessions and workshops to promote product adoption and utilization.· Develop and implement customer success strategies to ensure client satisfaction and achieve renewal targets. Show less

Noida, Uttar Pradesh, India

• Increase renewal rates and reduce customer churn• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores• Identify opportunities for continuous improvement• post-sale solution design and implementation of new customers.• Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation.• Own customer scoping and define segmentation of customer base and… Show more • Increase renewal rates and reduce customer churn• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores• Identify opportunities for continuous improvement• post-sale solution design and implementation of new customers.• Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation.• Own customer scoping and define segmentation of customer base and varying strategies• Coordinate with Engineering, Product, Sales Teams for successful implementations of integrations and to ensure customer’s issues are addressed.• Ability to showcase product demo and work out solutions for customers with varying needs• Influence the mindset of customers by challenging the status quo and constantly delivering innovation to grow our customer’s business Show less

Gurgaon, India

• Handling customer complaints on email at the corporate office• Closing customer complaints on emails in a timely manner• Managing Escalations from High Profile Clients

Delhi

• Working at different locations in the Delhi International Airport(Check-in, Boarding, RAMP)• Assisting customers right from Check-in till boarding of aircraft

Noida Area, India

• Worked on Oracle and processed Invoices for different Clients• Checking Invoices for a UK based hotel chain and releasing them for payments

Master Of Business Administration - Mba, Marketing

B.Com, Commerce

Bachelor'S Degree, Business/Commerce, General

12Th Std, Business/Commerce, General