Meryl Basmayor Email & Phone Number

Canada

• Organized promotional material for the e-commerce website increasing sales and brand exposure• Resolution specialist for all product and order inquiries via phone and email• Assists and facilitates in order management• Trained and mentored onboarding employees to optimize productivity

Vancouver, British Columbia, Canada

• Sales driven styling expert handling clients within Canada, the US, and internationally• Delivered world-class service by phone, Livechat, and email• Contributed to the overall team's achievement of meeting quarterly sales targets• Created and maintained professional relationships with new and existing clientele• Achieved 90-100% client satisfaction by applying first-contact resolution methods

In my role as E-Business Analyst at Gordon Food Services, I was a key communicator between clients and IT resources, helping solve complex technical issues in a timely manner. In this role, I developed the following skills:•Demonstrated ability to communicate and address complex technical problems in real time and provided a solution during first point of contact•Diagnosed, identified, and documented relevant information via ticketing systems•Developed proficiency with product ordering tools: EDI, online payment systems, online ordering, and Google Suite•Responsible for ensuring daily statistics are met within service level agreement•Created and implemented training documents and service manuals for on-boarding team members

• Responsible for the creation of engaging digital graphics and print materials using Adobe InDesign • Designed and implemented new marketing campaigns to raise mental health awareness among University students• Creation of both digital and print materials such as cards, banners, and various social media posts

• Organized events to welcome students and build networks • Facilitated discussions and seminars on important issues within the community

•Worked closely with event director to ensure schedule runs smoothly•Handled stressful situations in a calm and proficient manner•Demonstrated initiative to solving problems

Arts Degree

Retail Marketing Certificate

This program allowed me to develop essential business skills including Brand Communication, Management, and Retail Operations.