As a dispatcher at GoFlyy, I handle the coordination and communication of drivers. I use my skills in information technology, employee training, and team leadership to ensure smooth delivery of goods. I joined GoFlyy in July 2023, after working for nine years at Sutherland, a global provider of business process and technology management services. There, I progressed from an assistant manager to a subject matter expert and an operations team lead, managing multiple projects and teams across different domains and locations. I also had a brief stint as an operations manager at Work from Home Jobs, where I oversaw the remote and virtual teams of various online businesses. I have a bachelor's degree in information technology from Bulacan State University, where I developed my passion for solving problems and creating solutions using technology. I am always eager to learn new skills and take on new challenges in the dynamic and fast-paced field. My goal is to deliver high-quality and efficient service to both internal and external customers, while also empowering and supporting my colleagues and peers.