Meryll M. Email & Phone Number

Mississauga, Ontario, Canada

● Leadership & Management: Lead a team of 25+ staff members, ensuring efficient daily operations, staffing, and service delivery.● Performance Management: Successfully achieved and exceeded KPIs, including sales targets, customer satisfaction, and operational efficiency.● Team Development: Conduct regular team meetings to set strategic objectives, build a positive team culture, and provide ongoing training and mentorship. ● Client Service: Delivered exceptional customer service, maintaining high satisfaction rates and positive feedback from patrons.● Community Engagement: Established and maintained strong relationships with local businesses and community organizations to enhance the restaurant's presence and reputation.● Budget Management: Executed the restaurant's budget, business plan, and quality management initiatives, consistently meeting performance-based outcome targets.● Policy Interpretation: Interpreted and communicated policy and procedural requirements to staff, ensuring compliance and understanding.● Operational Support: Assisted in managing daily operations, including staffing, inventory control, and customer service.● Customer Relations: Handled customer inquiries and complaints, ensuring prompt and effective resolutions.● Financial Reporting: Assisted in financial reporting and analysis, contributing to budget planning and cost control efforts.

Toronto, Ontario, Canada

Identified opportunities & created training program to improve efficiencies of staff members, resulting in 20% reduction of overtime related costs.Supervised and motivated 20 team members to maximize efficiency and productivity while streamlining operations, leading to a 15% reduction in operating costs.Optimized stock control processes through managing inventory and ordering, resulting in improved cash flow and 20% reduction in waste costs.

Toronto, Ontario, Canada

Coached and managed 10 frontline customer service staff to ensure seamless interactions with 200+ guests daily, resulting in an improved guest satisfaction score by 30%.Organized 45-minute onboarding sessions for new front desk staff and a 3-week training, facilitating improved customer service within two weeks

Ontario, Canada

Facilitated 300+ guest check-ins/outs daily, ensuring smooth operations & positive hospitality experiences.Maximized usage of POS & CRM systems to track customer data and preferences, leading to a 10% increase in repeat customers.Coordinated front desk staff of 6 to handle diverse administrative tasks, resulting in a 30% rise in restaurant ratings

Philippines

I make and serve beverages, such as coffee and tea, and foods, such as sandwiches, muffins, or cookies. They package coffee blends, make coffee and tea, explain menu items to customers, clean, and attempt to ensure that customers are comfortable and satisfied.

Philippines

I work in telephone call center. I contact consumers and business customers by phone to attempt to sell or create interest in a product or service. I influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. Completes orders by recording names, addresses, and purchases.

Colorado Springs, Colorado Area

I study recipes, setting up menus and preparing high-quality dishes. Able to delegate tasks to kitchen staff to ensure meals are prepared in a timely manner. i oversees a restaurant's kitchen by working with other members of the food preparation team, decides what dishes to serve and adjusting orders to meet guests' requests. May assist in prep work, such as chopping vegetables, but more often will be involved in cooking specialty dishes.

Bachelor'S Degree, Advanced Project Management & Strategic Leadership

Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific.

Bachelor'S Degree, Bachelor Of Science In Culinary Arts And Management

High School/Secondary Diplomas And Certificates