Mark Schubert Email & Phone Number

Redondo Beach, CA, US

San Francisco, California, US

• Salesforce Industries Advisor (aka Vlocity prior to purchase by Salesforce)
• Provided pre-sales industry-specific CRM expertise to Salesforce Industries & Vlocity sales team executives covering the Telecommunications, Media, Utilities, Healthcare, and Insurance industries resulting in over $30M.
• Led pre-sale efforts to design and plan strategic omnichannel business transformation demonstrations for Salesforce customers in conjunction with Salesforce’s and Vlocity’s sales and service teams
• Developed pre-sales and post-sales strategies to break down large complex business transformation programs into smaller executable objectives that could quickly show demonstrable business value
• Provided post-sales advisory and program governance support to AT&T, Verizon and Telecom Argentina, and other strategic customers to ensure they properly implemented streamlined B2B and B2C business processes using the.

• Subcontracted to HPE for 7 years to lead the migration of multiple US Government space related programs at Northrup Grumman from legacy HP technologies (e.g., OpenVMS/Alpha, DEC Unix/Alpha) to modern technology tools.
• Subcontracted to Ajere Consulting to lead business process optimization, security/SarbOx analysis, infrastructure design and project management engagements at Los Angeles based financial services and healthcare companies
• Interim CTO for an internet startup, Interim Director of IT for an electronics manufacturing firm, Interim Director of IT for a $1B private company with diverse agroindustry holdings

El Segundo, CA, US

• Realized over $70M/year savings though call time reductions, call reductions, increased retention and other greatly improved sales, service and logistics business processes while leading the PMO overseeing DIRECTV’s.
• Built and implemented "Best of Industry" business processes in conjunction with the DIRECTV’s business groups and consultants using the jointly chosen new COTS software packages (e.g., Siebel, SAP, etc.)
• Led DIRECTV's New Technologies Development, Integration and Architecture Groups which transitioned the business from a siloed set of custom and standalone business applications to a COTS package-based environment.
• Managed DIRECTV’s outsourced billing system operations and development groups
• Led a staff of 250 with a $127M capital investment budget and a $14M G&A budget

El Segundo, CA, US

• Spearheaded efforts to scale the DIRECTV’s custom billing and customer management software platform to support growth to 14M customers and 24 worldwide call centers supporting over 12K agents
• Renegotiated the contracts with the three vendors providing DIRECTV’s billing operations, billing software development and bill finishing to better align with the company’s continued growth as the initial business plan.
• Responsible for developing and executing customer migration strategies after the acquisitions and mergers with multiple companies; PrimeStar, USSB, NRTC and Telocity
• Led a staff of 220 with a $287M budget for billing operations, additional outsourced IT functions, capital investments and G&A

El Segundo, CA, US

• Established, managed, and scaled DIRECTV's initial business system platforms, data center and global network infrastructure from pre-startup through the first years of the company’s rapid growth
• Transformed company’s startup infrastructure and operations groups into professional organizations focused on service metrics and customer satisfaction

Maynard, MA, US

• Senior Consultant providing pre-sales support and managing post-sales consulting engagements across the many industries using DEC systems (e.g., healthcare, manufacturing, retail, entertainment, utilities, etc.)
• Designed and implemented JIT manufacturing integration solutions supporting near real-time messaging between MRP II, process planning, shop floor control, inventory, and general ledger systems
• Wrote “Privileged” real-time system software, developed device drivers and custom training support for telemetry collection and other time-critical aerospace and government support applications (SSBI/SCI)

Maynard, MA, US

West coast regional OS internals and system programming expert for OpenVMS, RMS and ClusteringCourse development support and west coast “train the trainer” responsibilities for new releases of Digital’s OpenVMS operating systemTaught/developed standard and custom classes in support of Digital’s core operating systems (OpenVMS, Ultrix and OSF1 (Unix)) and.