• Streamlined technical support operations, resulting in an 85% increase in efficiency and a 60% decrease in response time.• Implemented performance metrics and KPIs to assess and improve the effectiveness of the technical support team.• Developed and delivered comprehensive training programs for technical support representatives, resulting in enhanced product knowledge and improved customer satisfaction.• Led cross-functional teams in resolving complex technical issues, ensuring prompt resolution and minimizing downtime for customers.• Collaborated closely with product development teams to provide valuable customer feedback and insights for product enhancements and future developments.• Established strong relationships with key stakeholders, including internal teams, external vendors, and customers, to ensure smooth operations and customer satisfaction.• Recognized for exceptional leadership skills, consistently motivating and empowering team members to achieve their highest potential.• Received commendations from clients for exceptional problem-solving abilities and dedication to delivering outstanding customer service.

• Successfully managed and executed electrical engineering projects from initiation to completion, ensuring adherence to project specifications, budgets, and timelines.• Conducted thorough analysis of project requirements, identifying optimal solutions and making recommendations for design improvements.• Collaborated with cross-functional teams, including architects, contractors, and subcontractors, to coordinate project activities and ensure seamless execution.• Led the installation, testing, and commissioning of electrical systems, ensuring compliance with industry standards and regulations.• Conducted site inspections and audits to assess electrical systems, identify potential issues, and implement corrective measures to ensure safety and efficiency.• Successfully resolved complex electrical engineering issues, providing innovative solutions and troubleshooting technical challenges.• Effectively managed project documentation, including progress reports, technical drawings, and change orders, to ensure accurate and up-to-date project records.

• Coordinates operation and maintenance activities to ensure optimum utilization of power system facilities and meet customer demands for electrical energy. • Design new ways to use electrical power to develop or improve products such as electronic components, software, products, and systems.• Analyze electrical system requirements, capacity, cost, and project needs and then develop a system plan.• Perform detailed calculations to compute manufacturing, construction, and installation standards and specifications.• Develop maintenance and testing procedures for electronic components and equipment.• Inspect electronic equipment, instruments, and systems to make sure they meet safety standards and applicable regulations.• Evaluate systems and recommend repair or design modifications.• Work with project managers on production efforts to ensure projects are completed satisfactorily, on time, and within budget.• Plan and develop applications and modifications for electronic properties used in parts and systems to improve technical performance.

• Managing, monitoring the performance of and working as part of a team of communication engineers and planners.• Agreeing project budgets, timescales and specifications with clients and managers.• Undertaking site surveys.• Producing, testing and implementing designs.• Creating test procedures.• Producing disaster management plans.• ensuring that objectives and deadlines are met.• Attending conferences and briefings on new products and networks.• Writing reports and documentation.• Making presentations.• Managing resources.