▪ Responding to enquiries regarding hotels & safaris within 24hrs ▪ Preparing itineraries to the various Kenyan destinations of interest e.g. Masai Mara ▪ Ensuring Kenya Wildlife Services Park rules & hotel regulations are made clear to tourists. ▪ Ensuring payment for each tour booking is received in advance to facilitate hotel and a car booking. ▪ Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates ▪ Ensuring the rates files are orderly & up to date. ▪ Enduring bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels ▪ Making follow-ups for tour quotations ▪ Ensuring that tours quotations are competitive inclusions, exclusions as well as terms and conditions of a quotation are highlighted to reduce disputes with clients. ▪ Fare quoting while giving options ▪ Making flight reservation to suit clients timing ▪ Cancelling flights as per the clients request ▪ Changing flight reservations. ▪ Updating daily ticket sales on Amadeus reservation System ▪ Issuing Airline tickets

▪ Dealing with passenger enquiries about flight departures and arrivals ▪ Checking passengers in and giving them seat numbers ▪ Providing boarding passes and luggage labels/baggage tags ▪ Advising passengers about luggage restrictions ▪ Weighing baggage and collecting any excess weight charges ▪ Taking care of people with special needs e.g. unaccompanied minors ▪ Boarding passengers to the aircraft at the boarding gates ▪ Calming and reassuring nervous passengers