Meshal Alabdali Email & Phone Number

Saudi Arabia

-Oversee the collection and analysis of large amounts of financial data to detect potential fraud.-Perform complex data validation independently.-Analyze fraud trends and conduct survey research into losses to determine the nature of fraud patterns.-Identify fraudulent activity such as account takeover, friendly fraud, theft, and other similar risks.-Process fraudulent transactions.-Interact with customers to verify the information and to confirm or cancel authorizations.-Monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts.-Maintain the confidentiality of all information collected during the investigation.-Ensure the quality of the services provided.-Achieve better customer outcomes in fraud management.-Provide mentorship or on-the-job training to new team members as needed.-Work on proposals for all new software tools for fraud detection, prevention and reporting.

Saudi Arabia

-Conducted monitoring of transactions and followed-up procedures for alerting suspicious transactions to reduce them.-Ensured that the operating procedures and manual for monitoring transactions were strengthened.-Performed data analysis and preparation for the fraud case investigation for fraud case investigation. -Carried out the tasks and instructions assigned by the head of the anti-fraud department or senior management.-Developed strategies, practices and mechanisms for the fraud risk management program.-Received reports of data breaches and fraud-related events and ensuredappropriate action was taken.-Addressed control weaknesses and mitigated fraud risks.-Ensured that necessary fraud investigations were completed internally and externally when required.-Managed, led and developed the fraud team.-Ensured the transfer of all functional skills to team members and shared knowledge of monitoring systems.-Monitored the external environment to identify fraud risks that may affect the Bank in the future.-Ensured that the Bank's policies and procedures are in compliance withregulatory requirements and operational procedures.

Saudi Arabia

-Followed best practices to monitor and analyzed daily transactions tocreate rules to prevent any fraudulent activity.-Detected, prevented and combated credit card fraud losses.-Identified and investigated the methods and processes used in fraudulent activities.-Communicated with customers to provide them with preventive measures to protect the safety of their card and prevent any fraudulent activity.-Designed awareness programs aimed at preventing fraud and its consequences. -Worked with government authorities to facilitate and enforce fraud regulations.-Oversaw the recruitment and trained of fraud prevention staff to ensure an effective unit.-Managed communication with international banks to obtain confirmations regarding some suspicious transactions.-Found out about global fraud trends in coordination with MasterCard andVisa.-Worked to develop procedures on an ongoing basis to reduce exposureto risks in preventing credit card fraud.-Prepared monthly reports on team performance, quality, fraud and licensing.

Saudi Arabia

-Provided customer needs by ensuring a high quality of service within the limits of the powers granted.-Known customers' needs and provided them with appropriate banking serv cust.-Promoted the bank's products and services.-Provided necessary information about the Bank's products and services to potential customers.-Responded to customer inquiries and all emails received from customers. -Processed bank transactions such as deposits, withdrawals, or loan payments.-Took care of customers' problems related to the bank's services. -Maintained accurate records of customer service activities while ensuring compliance with Bank standards and regulations.-Organized the customer database and updated it periodically.-Supported new customer service staff and provided constructive feedback to them.-Prepared detailed reports on achievements, complaints and inquiries, and submitted them to officials.