Mesha Smith Email & Phone Number

📈 Monitored the rehabilitation of 15 single family homes and coordinated with 30+ vendors to support a low-income housing initiative, achieving a 15% cost savings under the $300,000 budget📈 Improved overall satisfaction rates by over 95% by creating and executing a strategic comprehensive project roadmap for the occupancy of 350 units across the STL Metro area📈 Drove growth and profitability by managing approximately $1.5M in acquisitions, overseeing cross-functional projects, and executing profitable property sales📈 Implemented agile methodology techniques and delegated tasks to project personnel, fostering collaborative solutions and ensuring efficient completion of deliverables📈 Compiled and presented detailed deliverables to management for budget approval, risk management, milestone completion, compliance, and project status updates📈 Facilitated communication between stakeholders and management at all levels of the organization to identify complex issues, risks, opportunities, and areas for continuous improvement

Austin, Tx, Us

📈 Manage program for new client onboarding from inception to successful implementation, resulting in a 17% increase in retention and a decrease in overall risk📈 Sold and acquired approximately $600K in residential and commercial property in the STL Metro area📈 Support team of six professionals in delivering exceptional consumer experiences📈 Utilize test strategies to identify trends and insights that tracked campaign performance, leading to process improvements📈 Communicate with key stakeholders to secure the project design vision, ensuring high-level business objectives were feasible, compliant, and achieved📈 Collaborate closely with contractors, engineering, and other cross-functional teams to manage dependencies and deliver project plans on time and within budget📈 Aid in the drafting, building, and delivery of reports, metrics, and presentations, demonstrating strong clear written and analytical skills

Madison, Nj, Us

📈 Advised sellers and buyers on effective marketing, pricing, and negotiation strategies, resulting in successful residential property sales and purchases📈 Cultivated a strong professional network and collaborated with attorneys, mortgage lenders, vendors, and contractors to facilitate smooth real estate transactions📈 Leveraged social media marketing, open houses, and listing services to increase property visibility and generate leads, resulting in a 25% increase in sales revenue📈 Monitored and analyzed real estate market trends, property values, and neighborhood developments to provide clients with up-to-date information and informed recommendations📈 Negotiated and managed sales contracts, addressing client inquiries and concerns in a timely and professional manner, resulting in a 95% client satisfaction rate

St. Louis, Mo, Us

📈 Resolved conflicts by implementing effective conflict management strategies, identifying, and addressing customer feedback, and observing behaviors to identify and implement the best possible solutions📈 Demonstrated empathy while handling 1000+ emergency and outage calls, ensuring customer satisfaction and retention📈 Directed daily clerical operations, including correspondences, data queries, data analysis, and validation of customer information requests📈 Trained and supervised a team of 5 consultants, enhancing their performance and driving overall team success📈 Cultivated long-term customer relationships, achieving an impressive retention rate of 98%📈 Developed and executed digital marketing initiatives to support customer acquisition, growth, and retention, aligned with the company's sales and marketing strategy📈 Served as a liaison between stakeholders, core team, and clients, facilitating seamless communication and driving successful project outcomes

Chicago, Il, Us

📈 Led and trained a high-performing team of consultants, resulting in an increase in productivity and successful project outcomes.📈 Cultivated long-term customer relationships through effective communication and personalized service, resulting in an impressive retention rate of 98%.📈 Developed and executed targeted digital marketing campaigns to drive customer acquisition, growth, and retention, aligning with the company's sales and marketing strategy.📈 Acted as a liaison between stakeholders, core team, and clients, facilitating seamless communication and driving successful project outcomes.

St. Louis, Missouri, Us

• Build trusting relationships with members.• Provide information concerning features and benefits of the Credit Union’s products and services to meet members’ financial needs.• Accepts deposits, withdrawals, and cashes checks to customers’ accounts. Balances cash drawer at end of day and verifies cash totals.• Answers in-coming phone calls and customer inquiries.

St Louis, Missouri, Us

• Provide all customers with undivided attention while assisting them at the exit booth.• Verify car information and VIN number for security and car control.• Prepare all rental documents accurately and completely.• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

Maintain daily tasks list; Arrange meetings and make appointment with individuals on a priority basis; Secure meeting location, take notes and prepare materials; Organize paper files, electronic files, and other information; Plan and supervise all personal travel arrangements including air travel, ground transportation and accommodations; Collect and sort mail; Screen and initiate telephone calls; Review/organize all incoming emails, faxes and letters; Maintain schedule of all business, personal and social events; Run personal errands.

Draft basic public relations materials including news releases, media alerts, fact sheets, client meeting summaries, status reports and other materials as directed; Carry out special and media event planning activities and arrangements as outlines by the public relations specialist or counselor; Attend and participate in client meetings, media training sessions, presentations, and brainstorming sessions as directed; Assist with the development and updating of media lists and databases. Including client, marketing, prospect and administrative databases; Data entry and update additions and corrections; Provide data output in the form of letters, emails, data lists and other reports as requested; Assist with the distribution of client information/materials or firm’s marketing materials; Assist firm staff with other client, business development and firm management projects as needed.

Atlanta, Ga, Us

Answer phones, organize applications and filed paperwork; Assemble informational and donor packets for alumni; Ensure cleanliness of office facilities; Assist in processing incoming and outgoing correspondence and handling general inquiries; Assist in preparing for meetings; Conduct internal errands for staff including photocopying and preparation of documents; Support and facilitating activities of visitors; perform other duties as may be assigned

New York City, New York, Us

Offer friendly service to customers by responding to their needs and questions ensuring a memorable shopping experience; Maintain the merchandise and visual presentation standards throughout the store; Assist with the daily operational functions of the department; Assist with merchandising and floor moves; Recommend merchandise based on individual requirements; Advise customers on utilization and care of merchandise; Explain use and advantage of merchandise to customers; Answer customers’ queries and concerns; Process payments through cash, check, credit and debit card; Maintain sales records for inventory control

Richfield, Minnesota, Us

Facilitate a variety of transactions and customer interactions, including returns, exchanges, trade-ins, recycling, defective products and repair questions; Partner with other employees, including Geek Squad, to ensure customer needs are met end-to-end; Help customers find products and services that they want to buy; Explain product features and demonstrate its uses; Operate computer terminal to process orders, and payments by cash, check, credit card or debit card; Bag and wrap purchases; Count and tally cash; Handle coupons and refunds; Make daily deposits at cash office; Stock shelves and product displays; Mark price tags and take inventory; Upsell “Geek Squad Black Tie” protection plans to customers for their products

Master Of Business Administration - Mba

Bachelor'S Degree

High School Diploma, General Studies