Meshie Carbon Email & Phone Number

Sorrento, FL, US

Remote

• Develop and deliver product demonstrations which display the value of our solutions
• Coordinate site visits with prospects and clients
• Assess training needs through interactions with operations departments
• Consult on best design and execution of needed training
• Design multimedia training for maximum impact on target audience
• Assist with delivery of training to operations and leadership

Orlando, Florida, United States

• Oversee timely delivery of quality technical support to our customers by the Experts.
• Develop and maintain support agent development by ensuring that they use resources includingKnowledge Base, User’s Guides, training videos, and software documentation.
• Maintain a report metric on team performance such as Hero, Appy, NPS, etc.
• Hire support personnel as needed, and support them in their growth development.
• Monitor, manage, and participate in support and direct or intervene as necessary to balance qualityand efficient resolution while securing customer satisfaction.
• Introduce and implement KPI’s and metrics to establish individual and team goals.

Orlando, Florida, United States

• Daily classroom delivery requires standing and moving around the room
• Versed in providing WebEx training to agents for selected courses
• Provide training for all certified courses
• Work directly with internal and external clients and leadership
• Manage and lead operations training staff to accomplish operations training goals as well as to identifyemerging site training certification needs.
• Observe trainers and provide feedback according to Training Department standards

Orlando, Florida, United States

• Interim Operations Manager from 04/17-09/18/2015
• Provide leadership and manage the unit/program/department; make decisions; solve problems; developunit procedures; develop records/files; conduct meetings; represent unit/department/program at internaland external.
• Manage employees and team performance; provide new employee orientation; train or provideadequate training for employees; coach, counsel and motivate employees; evaluate employees;investigate complaints or performance.
• Develop performance expectations, identify essential functions and knowledge, skills and abilitiesrequired; respond to questions pertaining to achieving call center metric; assign work shifts; completeposition.
• Approve leave and overtime; complete or review and sign time sheets;
• Take escalated calls from members