Meshon Avery Email & Phone Number

Bloomington, Minnesota, United States

Responsible for handling enrollment, benefits, and claims calls.Understood and empathized with customer needs.Resolved customer issues in a timely and efficient manner.Strong customer service skills.Utilized remote collaboration tools to facilitate team communication and workflow.Inquisitive and have strong problem-solving skills.Responded promptly and professionally to customer inquiries via phone, email, or chat.Followed up with customers to ensure that their issues have been resolved to their satisfaction.Continuously improved knowledge of products, services, and processes by participating in training programs and continuous learning modules.Collaborated with other departments as needed to resolve customer issues.Maintained a positive, empathetic, and professional attitude toward customers and colleagues at all times.Adhered to company policies and procedures.Met and exceeded performance targets for related KPI’s.

Roanoke, Virginia, United States

Processed various types of medical claims and managed accounts in the presence of errors.Demonstrated careful attention to accuracy in detail.Demonstrated self-motivation once relative job functions are wellassumed.Strong organizational skills so can triage daily workflow for optimalperformance.Maintained a stellar attendance record.Demonstrated ability to thrive in a remote work environment.Conducted timely responses to internal and external inquiries for information relative to claims.Processed W-9 forms.Reviewed, prepared, and created letter series for additional information requests.Prepared Excel exports with pivot tables for various reporting.Knowledge and full confidence in executing Excel, Word, Teams & Zoom.Knowledge in reviewing and processing 1st & 2nd level appeals.Knowledge in claims adjustments, voids, reissues, and refund postings.Satisfactory communication skills when communicating with internal or external parties.Composed grammatically correct emails, letters, or any written communication.Claims processing experience in a TPA setting.

Provided supervisory remote support to clients by troubleshooting software, custom-built applications, hardware, or network-related issues.Responsible for managing escalated cases and procedural exceptions that may have occurred.Prepared written documentation and managed operations that required additional information or documentation as needed to support data analysis.Gained the ability to handle and close multiple projects in concert, as a leader, independently, and as a member of the team Provided high-quality support while managing assigned cases within service level agreements and managing escalations. Answered 48+ incoming calls from customers and clients daily; 61+ around peak/holiday seasons.Managed cases for pre-administration and post-administration matters that met service-level agreements.Managed self-assigned projects that arise through digital transformation and organizational method changes.Guided clients through the setup of hardware, software, and networking to support the system.Guided clients through diagnostic and troubleshooting.Managed operations that accurately elevate, enter, and update data into relevant internal and external systems and databases with strong attention to detail.

United States

Created a world-class customer experience through front-end customer interaction.Created and located online orders for shoppers.Answered 48+ incoming calls from customers and clients on a daily basis; 61+ around peak/holiday seasons.Held company standards for merchandise presentation of the best apparel and equipment brands in sporting goods.Provided timely responses to inquiries.Processed customer transactions, exchanges, and returns, and checked all merchandise for damages, which decreased return and refund rates each week.Worked closely with management to prioritize sales of high-margin inventory, resulting in a gross margin improvement of 2%.Improved the shopper-to-customer conversion rate of the store by prioritizing immediate customer service of inbound and outbound customers.Resolved in-store and online shopper complaints with an empathetic approach.Used Salesforce for internal resourcing and navigating through chat.Managed operations that accurately elevate, enter, and update data into relevant internal and external systems and databases with strong attention to detail.Promoted company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.Followed up with existing tickets and inquiries, ensuring resolution for all escalated issues.Attended job training events, including courses, huddles, and workshops to improve job performance.High volume, inbound call center experience Establish trust in customer relations, leading to a 19% increase in customer retention.Understood customer needs, leading to a 34% close rate.Worked with upper-level support on escalation points to resolve consumers’ issues.

Entered new invoices into the system.Transferred data from paper formats into computer files or database systems using keyboards, data recorders, and optical scanners. Worked closely with internal departments to resolve all payment issues.Collected all appropriate fees from clients.Resolved any delivery issues, delays, damages, and customer complaints regarding shipping and receiving.Performed regular backups to ensure data preservation.Resolved customer inquiries on order/inventory status

Las Vegas, Nevada, United States

Collected data about the health status of each patient.Maintained compliance with laws protecting data privacy, which includes HIPAA.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient charts and medical records.Facilitated communication between Spanish-speaking patients and providers through interpretation.Answered 48+ incoming calls from customers and clients on a daily basis; 61+ around peak/holiday seasons.Provided high quality support while managing assigned cases within service level agreements and managing escalations Assisted with the enrollment process to Kaiser Permanente, one of America's leading health care providers and nonprofit health plans based in Oakland, California.Informed patients of how to apply for Medicaid upon admission to the facility, if it is pertinent.Determined consumers’ purpose for visits, concerns, and educational/physical needs.Recognized the urgency and referred them in a timely fashion to the proper physician or nurse.Communicated in an attentive and individualized manner in every encounter.High volume, inbound call center experience gainedCooperated and communicated effectively with other team members in order to accomplish the workload.Used Salesforce for internal resourcing and navigating through chat.Provided instructions that matched the learning needs and nursing plan of care.Under the direction of the professional provider, we provided the patients with preventive care information that matched their age, sex, and health status.

Birmingham, Alabama, United States

Catered and signed up new customers, retrieved customer data, canceled and promoted service information.Handled 54+ chat inquiries daily and covered all areas of responsibility.Received 96% customer satisfaction rating, which contributed to a 10% decrease in cancellations.Developed and implemented social media strategies to increase brand awareness and engagement.Managed social media accounts and monitor online conversations to ensure brand reputation is maintained.Managed social media platforms and implementing successful social media campaigns.Proficiency in Adobe Creative Suite (Photoshop, Illustrator) for creating visually appealing content.Experience with e-commerce platforms and strategies for driving online sales.Built trust and a connection with the shoppers.Conducted online orders for shoppers who were willing to participate in contactless delivery/ store pickup during pandemic.Handled any shopper's concerns by using a variety of rebuttals provided by the client.Upholded company standards for merchandise presentation of the best clothing and accessories.Answered incoming calls from shoppers daily; more around peak/holiday seasons.Gained the ability to collaborate and provide guidance to teammates on complex cases.Savvy with softwares such as Salesforce, Zendesk, and Microsoft Office.High volume, inbound call center experience.