Marie Arnold Email & Phone Number

Jacksonville, Florida, Us

- Led and mentored a team of five specialists, ensuring high performance and professional growth while providing comprehensive managed service provider (MSP) support to eight facilities. - Oversaw the efficient operation and technical support of Meditech Revenue Cycle modules, including troubleshooting, maintenance and system optimization. - Developed and maintained strong relationships with hospital service delivery liaisons, key stakeholders and end users, addressing their needs and concerns promptly to ensure client satisfaction and service excellence. - Managed and coordinated projects related to Meditech revenue cycle enhancements, upgrades, and implementations, ensuring timely completion and adherence to industry standards and best practices.

Deland, Florida, Us

• Organized, implemented, and administered local and statewide assessments for 1400+ students in grades 9-12.• Utilized Microsoft Excel, Word and Outlook to arrange test schedules and notifications.• Trained teachers and staff on the latest Florida state testing procedures and regulations.• Responsible for delivering test results to students, parents, teachers, and other key stakeholders.• Submitted testing documentation to state testing portals.

Poway, California, Us

▪ Conduct Microsoft Office training classes both in-person and online in the areas of Access, Excel, Word and Outlook.▪ Analyze and resolve technical application issues.▪ Supplement training manuals with hands-on instruction and advice for on-the-job application.

Provide training to the Senior Communities on how to use technology more effectively

Jacksonville, Florida, Us

- Guide students in learning the fundamentals of career preparation and professional computer use, computer hardware, cyber security. - Instruct students about the Microsoft Office Suite and prepared them to attain certification.- Deliver multimedia lessons online via Microsoft Teams and other Learning Management Systems.- Monitor the progress of 200+ students and actively participated in Professional Learning Communities to develop additional lessons, units, etc.- Craft and nurture a safe and engaging classroom environment through the use of proven classroom management strategies, as well as interactive technologies like Microsoft Teams, Camtasia & Adobe Captivate.- Foster positive, respectful relationships with students, teachers and school administrators.

Reston, Virginia, Us

Valley View Hospital (Glenwood Springs, CO) (MEDITECH 6.08) • Analyzed and optimized the ARM, B/AR, CWS and FA modules during a post-live implementation phase. Centura Health (Englewood, CO) (C/S 5.64 to Epic Conversion) • Led support efforts for the B/AR and PBR (MPM) modules for 16 facilities and 100+ clinics during a conversion period • Utilized the Summit Scripting Toolkit to script several daily B/AR/PBR processes.St Joseph Health System (Orange, CA) (C/S 5.66)• Directed super users at the health system’s 10 ministries during a Meditech Standardization Project• Facilitated the Integrated and Parallel testing process and reported on testing results. Authored Integrated Testing scenarios

Irvine, California, Us

Specialized in MEDITECH Revenue Cycle modules, Performed assessments and conducted workflow optimization efforts; Evaluated training needs and delivered end-user training.Mt Sinai Hospital (Chicago, IL) (Magic 5.64) • Converted electronic claims from 4010 to 5010 for 3 facilities • Tested the claims management process with vendors ePremis & MedAssetsEmanuel Medical Center (Turlock, CA) (Magic 5.6) • Optimized processes and resolved system issues within the ABS, MRI, MRM, ORM, RAD and SCA modules • Implemented eSignature of scanned documents & built related dictionaries • Created custom user manuals and conducted small group training sessionsValley Presbyterian Hospital (Van Nuys, CA) (C/S 5.64) • Led post-live transition and troubleshooting efforts for the 5010 claims conversion project.Henry Mayo Newhall Memorial Hospital (Valencia, CA) (C/S 5.64) • Tested and implemented the 270_271 Insurance Eligibility InterfaceDignity Health (formerly Catholic Healthcare West) (C/S 5.6) • Updated the BAR Reimbursement Management (Proration) Dictionaries for 17 hospitalsAlaska Psychiatric Institute (Anchorage, AK) (C/S 5.65 Continuing Care) • Managed Electronic (5010) Claims conversion project • Trained Business Office Users on system processes & updates • Implemented the 270_271 Insurance Eligibility Interface and optimized all Patient Finance workflows

Round Rock, Texas, Us

West Georgia Health Systems (LaGrange, GA) (MEDITECH 6.0) • Redesigned workflows processes for the Collections & Scheduling Departments & led the implementations. • Managed Projects: 5010 Electronic Claim Conversion and the Implementation of three ancillary billing interfaces. • Coordinated and conducted small group/individual training sessions and Authored customized user training materials. • Implemented and trained users on the use of Macro Express Scripting Software to increase productivity ▪ Advised the Patient Financial Services Department on best practices ▪ Subject Matter Expert for the ABS, ADM, BAR, CWS, ITS, MIS and MRI modules) ▪ Updated the BAR Reimbursement Management DictionaryDell Consulting Engagement – West Park Hospital (Cody, WY) (C/S 5.6) ▪ Successfully performed a 5010 Electronic Claims Dictionary Optimization ▪ Conducted Claims Dictionary Training for end-users & Developed custom training materials

Round Rock, Texas, Us

Dignity Hlth (formerly CHW) (Las Vegas, NV) (MEDITECH 6.0) ▪ Built MIS User & Provider Dictionaries; utilized Macro Express Scripting to automate processesStellaris Hlth Network (White Plains, NY) (C/S 5.6) ▪ Utilized Summit Scripting Toolkit to test software latency ▪ Updated BAR Reimb. Mgmt DictionaryEast Tenn. Children’s Hospital (Knoxville, TN) (MAGIC 5.6.2) ▪ Assessment & Optimization of ADM, BAR & CWS modules ▪ Developed training materials & conducted training sessionsFreeport Hlth Network (Freeport, IN) (MAGIC 5.6 to C/S 5.6 Conversion) ▪ Analyzed Business Office processes & Advised Management of optimization opportunities ▪ Updated BAR Collection Group & Claims Dictionaries; Developed custom training materialsBayonne Medical Ctr (Bayonne, NJ) (MAGIC 5.6) ▪ Updated BAR Proration Dictionary (Commercial & Government payers) & provided trainingCovenant Hlth System (Lubbock, TX) (McKesson to C/S 5.6 Conv.) ▪ Pre-Go Live: Education Coordinator – Coordinated training efforts for 1500+ users (train-the-trainer, training schedules, training needs assessment, transportation, etc.); Proofread training materials; Developed training processes; Programmed online learning assessments via Camtasia ▪ Go Live: Command Ctr Coor. – Managed Go-Live support: scheduling personnel, daily progress updates & reporting, and led daily status meetings ▪ Post-Go Live: Lead Analyst (ADM/ABS/MRI Core Team) – Delivered stabilization support; Resolved help tickets in OPAS/RemedyAshford Presbyterian Community Hospital (San Juan, PR) (MAGIC 5.5) ▪ Updated BAR Proration DictionaryDaughters of Charity Hlth System (Palo Alto Hills, CA) (MAGIC 5.5) ▪ Updated BAR Proration Dictionary; Produced training materials & conducted online training (VILT)Memorial Hospital & Health Care Ctr (Jasper, IN) (C/S 5.6) ▪ Built several BAR dictionaries (i.e.: Procedure, Non-Charge Procedure, etc.) ▪ Programmed Summit Scripting Toolkit to synchronize dictionary data (BAR->PHA)

Dallas, Texas, Us

Bristol Bay Area Health Corporation (Dillingham, AK) (C/S 5.5)• Project management support for system upgrade to & provided system testing • Trained users on new & existing product features and revise workflow processes• Advised Management on industry best practices• Built Claims Dictionaries & conducted claims testing (UB04 & 1500) • Updated patient statements & Collection dictionaries; Coordinated efforts to acquire an Electronic Forms Vendor

Atlanta, Georgia, Us

• Subject Matter Expert for the ABS, ADM, AP, B/AR, CWS, FA, GL, MRI, ORM & RAD modules (Magic 5.5)• Delivered regular user training sessions • Analyzed department processes and identified optimization opportunities. Designed process workflows utilizing MS Visio• Led the implementation of ABS Utilization Review Enhancement • Coordinated efforts to acquire an Eligibility Software Vendor, to include conducting focus group sessions• Led a variety of project-related activities; Programmed and analyzed various NPR reports

Altamonte Springs, Florida, Us

• Supervised 9 Insurance Follow-up Representatives • Contributed to Revenue Cycle Management Committee sessions with department-level insight & financial reporting analysis• Trained end-users on system routines and best practices. Authored custom training materials• Fulfilled role of PFS Liaison, coordinating efforts with third-party Health Care Information System (HCIS) vendors

Altamonte Springs, Florida, Us

• Provided analytical support to over 400 end-users from five (5) facilities. supporting the ABS, B/AR, CWS & RAD modules (Magic 5.4)• Conducted training sessions with physicians & end-users on system routines• Provided leadership & support for a variety of project-related activities, including managing the chargemaster (CDM) update.• Wrote & updated several NPR reports

Altamonte Springs, Florida, Us

• Analyzed & dispatched over $.5 million in medical claims daily via SSI Billing module• Utilized knowledge of billing procedures, medical coding & medical terminology to ensure claim accuracy • Provided decision support in Revenue Cycle Committee

Altamonte Springs, Florida, Us

• Managed over $3 million in A/R; Processed 80+ patient accounts daily; Conducted training for online services

Atlanta, Georgia, Us

During my internship at Hughes Spalding Children's Hospital, I worked in the Planning & Development Department where one of my duties was to create innovative ways to market the hospital to both consumers and potential employees. I accomplished this task by revising the hospital brochure, creating a marketing presentation, and participating in various outreach efforts.

Bs, Health/Health Care Administration/Management

Certificate, Education

Ma, Business: Marketing

Certification, Grant Writing

Diploma

Computer Science