CRM Administrator - April 2020 thru present-Supports the overall administration and maintenance of the CRM system, including user accounts, profiles, roles, reports, dashboards, workflows, automations, custom fields, objects, page layouts, records management, and validation rules-Works with the entire organization as a champion; trains people to ensure the CRM is understood by new and existing users, growing the users’ Salesforce and NimbleAMS skill set across the organization.-Provides support and training for staff in data entry and basic management, ensuring that data stewards have easy access to their data and can manage its quality through the use of exception reports, dashboards, and other data cleanup processes. -Assesses various options for optimizing and customizing the system to help the system grow and evolve.-Provides technical support to end users by troubleshooting, diagnosing, and resolving problems, suggesting and implementing improvements as necessary. -Facilitate user adoption of the CRM by developing streamlined processes and high quality documentation.-Assists in gathering, identifying, and analyzing CRM software requirements and ensures that they are met.-Assist in creation of long-term strategic goals for high data quality and appropriate data use.-Monitor and improve data quality, perform data migrations, and assist with data integrations.-Evaluate and configure the CRM system and provide detailed end user documentation.-Stay up to date on new features, assist in preparation for upgrades and new release functionality.-Work with the CRM Administrator in the evaluation, scope and completion of new development requests.-Assist with communication to users about new features, enhancements, and changes to the system.Member Communications Associate - May 2012 thru April 2020*Previous employment 1999-2001 in the membership and publications departments.

evol STUDIOS is an online store for people who are looking to buy unique gifts at affordable prices, more specifically, local photography and hand crafted bags/purses and cross stitch. The business’ main website, www.etsy.com/shop/evolstudios, was established in 2012. As the sole employee of evol STUDIOS, I am responsible for every part of the process, from idea to production to delivery. In the first year, I developed a system for inventory and bookkeeping, implemented an advertisement plan across several social media platforms, bought all necessary supplies needed, created the final products and populated the Etsy page. In order to keep the website and inventory current, I scout and travel to new photographic opportunities, edit images if necessary, develop and produce new bags, and create new Etsy listings.

Restaurant permanently closed in October 2011.

Laid off. Now merged with Cole Taylor Mortgage.

Laid off. Company permanently closed September 2007.

Seasonal positions.