Joao M. Email and Phone Number

Support for SAP BO BI users: ✔ Supporting colleagues in installation, update and upgrade ✔ Searching SAP KBAs for solutions to problems on customer machines ✔ Supporting colleagues in resolving incidents

Support for Microsoft 365 users: ✔ SharePoint online: creating TeamSites and Communication sites | creating and automating workflows | Adding Web Parts and Apps to sites | Implementing user access restrictions to content at customer request | Troubleshooting customer accounts ✔ Power Automate Desktop: collaborating with colleagues to build RPA solutions ✔ Power Apps: building some basic training solutions ✔ Task automation: writing scripts

Forex trading on an individual basis: ✔ Technical and Fundamental Analysis of various CFD assets on various platforms: MT4, MT5, jForex ✔ Opening of buy/sell positions ✔ Risk management of operations

Responsible for the growth of the portfolio of active clients in Brazil and PALOP's in the CFD market (Forex, Commodities, Indices, Shares and ETF's) and ensuring excellent monitoring of current ones: ✔ Planning the workday based on priorities: solving various problems reported by clients | scheduled contacts of qualified leads | contact of unqualified leads ✔ Contacting leads by phone and email (first contact and follow-up) complying with the compliance standards of the different market supervisory authorities (FCA, ASIC, CySEC...) ✔ Carrying out individual demonstration sessions of the operation on the MT4/MT5 platforms through TeamViewer ✔ Solving various problems reported by clients individually and/or through the team depending on the nature of the problem and complexity

Development, monitoring and troubleshooting of RPA applications in a BPO context: ✔ Monitoring of applications in production and troubleshooting ✔ Development: reception of the operations specifications document and development of the solution in Automation Anywhere | Promotion of User Acceptance Tests (UAT's) with operations for validation or reformulation

Forex trading as an individual: ✔ Technical and Fundamental Analysis of various CFD assets on various platforms: MT4, MT5, jForex ✔ Opening of buy/sell positions ✔ Risk management of operations ✔ Building simple automated trading strategies or Expert Advisers (EA's) in MQL4

Global management of a financial consultancy firm providing services to individuals, focusing on renegotiating liabilities. ✔ Business structuring: administrative, financial, operational and commercial & marketing;✔ Definition of commercial & marketing strategy; ✔ Building a network of partners with entities upstream and downstream of the core business (law firms, financial intermediaries and real estate brokerage operators); ✔ Operational management of the business: capturing leads, scheduling meetings, preliminary analysis of the client's assets; Designing solution proposals; drafting a service provision agreement and executing the solution proposal; Follow-up; ✔ Management of the operating account: development of KPIs and OKRs

Overall management of a restaurant unit: ✔ Management: preparation of the strategic plan and decision-making ✔ Human resources: recruitment, selection and hiring | Performance evaluation | Payroll ✔ Financial: preparation and control of the investment plan | negotiation and contracting of financing | preparation and control of the annual budget (budgeting & forecasting) | liaison with external accounting | Management of the operating account: development of KPI's and OKR's ✔ Production: purchasing | production planning | equipment maintenance | stock control and implementation and maintenance of HACCP procedures ✔ Sales and marketing: definition of the offer (quality and price) | development of various customer loyalty initiatives | construction of proximity partnership programs | evaluation and control of the quality of customer service ✔ Legal: ensuring compliance with the legislation applicable to the sector (CCT, HACCP, Copyright....)

✔Implementation of commercial strategy ✔Analysis of market and competition ✔Management of distribution channels and monitoring of sellers and commercial negotiations ✔Expansion of the network of real estate broker partners (indirect sales channel) ✔Management and execution of advertising campaigns ✔Planning, organization and control of sales ✔Procedural coordination in sales operations✔Analysis and advice on special real estate operations with the CA

Global office management:✔ Recruitment, selection and development of the team ✔ Preparation of work schedules ✔ Implementation of the commercial strategy ✔ Market and competition analysis ✔ Monitoring of salespeople and commercial negotiations ✔ Management and execution of advertising campaigns ✔ Planning, organization and control of acquisitions and sales ✔ Procedural coordination in sales operations ✔ P/L management: development of KPIs and OKRs ✔ Administrative management of the office: purchasing | logistics | IT | payroll

✔ P/L management: development of KPIs and OKRs ✔ Preparation of proposals for improving the internal control system ✔ Supervision of the administrative team ✔ Liaison with external accounting ✔ Payroll assistance ✔ Participation in Board meetings

✔Management and control of the budget execution of the Algarve-Andalusia Economic-Business Cooperation project of the INTERREG II program ✔Implementation, management and development of the “Algarve-Andalusia Cooperation and Business Center”.

✔ Learning the global management of a restaurant unit ✔ Work shift management: purchasing | storage | compliance with product quality control procedures | production scheduling (quantity and quality) and preparation and cooking | personnel management in the work environment (service shifts) | assessment of the quality of service before and after sales in the dining room | closing the cash register, depositing valuables and compliance with reporting procedures to head office ✔ Budget management/performance analysis using benchmark indicators