Atlassian Administration► Day to day operations and support of multiple server and cloud environments of both Jira and Confluence► Assistance with migration activities from Server/DC to Cloud► Emphasis on automation and implementing best practices to building scalable solutions to challenges faced by my end usersSlack / Monday.com Support► Assist with integration, end user support and migration from other similar tools like Asana to these solutions► User provisioning, license managementSharepoint Administration► Serve as technical SME for internal Sharepoint intranet implementation, providing bandwidth to investigate and implement best practices for use cases as needed

Atlassian Suite► Administration of a large JIRA Data Center instance, managing related upgrades and projects► Expanded non-technical usage of JIRA significantly (from 5 to 50+ Service Desks)► Proactively working with end users to realize creative solutions for their challenges, while adhering to best practices► Identifying use cases and justifications to warrant the on-boarding of additional plugins or tools.► Migrated to JIRA and Confluence Data Center, refactoring many projects to meet new licensing requirements► Manage annual upgrades of Confluence and JIRA Software / Service Desk (planning, communication, status and UAT)► Automate everything. Wherever possible reduce the clicks and busy work, using plugins like Scriptrunner, JIRA Email This Issue, Automation for JIRA and Elements (Exocet).► Empowered teams in both Scrum and Kanban environments, tailoring workflows and automation to suit their needs.Other► Assist w/ administration of our Drupal-based intranet. Permissions, views and help define best practices for content creation and management.► Migrated from HipChat to Slack, assisting with the establishment of best practices and onboarding of other teams across the organization► Managed the migration of on-premesis AppDynamics instance to the SaaS solution

Starting on the phones (2005) and finding my way into the technology team (2010), I've truly found my 'best fit' within the company. Having been a business user of the platforms I support is very advantageous when it comes to ensuring the end use is complementary to the process it is replacing rather than just another bureaucratic or cumbersome mechanism to get in the way.My platforms, responsibilities and accomplishments:JIRA Administration► Grew from business user to administrator► Responsible for all projects, workflows, permissions and custom screens► Work with people to right-size projects and minimize complexity► Grew usage from tech only to everyone including merchandising, travel and content teams► Notable plugins supported include JIRA Agile and Service Desk► Actively participating in local Atlassian User Group talking about how we do thingsConfluence Administration► Proposed and evangelized initial adoption to replace our aging mediawikis► Led migration of key areas to reinforce ► Continue to provide assistance setting up new spaces► Evaluate and evangelize marketplace plugins► Permissions, license (seat) management► Second instance being built out for public and offsite consumption of some contentProprietary Tools Support► Grew from a business user to administrator► Supported a number of tools built primarily on the Drupal platform► Permissions management► Documentation and training► Spoke with the team at Do it wIth Drupal in 2011 about the methods to our madness

Tried to make a busy place to work fun, while still getting work done. Managed large teams in a third party call center doing tier 1 tech support.