Melissa Storm Email & Phone Number

Chico, California Area

Chico, California Area

Greater Grand Rapids, Michigan Area

Help Desk Technician, Contract - Fulfilled a contract position as a help desk technician for a food manufacturing company. Responsibilities included: SAP and AD account management, new and existing workstation/terminal upgrades and cloning, responding to trouble ticket requests via email and telephone. Maintained and created Excel spreadsheets to track.

Greater Grand Rapids, Michigan Area

Assisted customers with in person technical support, diagnosed and repaired computers, maintained the technical support queue, provided support internally to other staff members regarding technical issues and Apple policy. Increased my ability to provide excellent customer service, diffuse situations where customer dissatisfaction is involved, and quickly.

Sacramento, California Area

Performed accounting duties such as payroll, account reconciliation, calculated rent increases and CAM billings, and accounts receivable for local and national tenants. As the IT Manager I monitored hosted services such as email, backups and reviewed billings, managed Active Directory accounts, file server and FTP site permissions. I also provided.

Sacramento, California Area

Provided technical support in a call center environment for a wide variety of Apple hardware and software products, as the initial contact or by escalations of front line technical support agents. Proven track record of excellent customer satisfaction, documentation, and time management. Provided coaching for front line agents in both technical resolutions.

Provided on site and telephone technical support for clients. Fulfilled CMAS and non-profit contracts. Responsible for client hardware and software inventory, data backup and restore, hardware and software upgrades, and platform migration. Diagnosed hardware problems, called vendors and perform RMAs as required. Provided training classes on new.

Responsibilities included tenant billing and monthly statements, rent increase calculations, CAM billings, tenant bill backs, and tenant correspondence for retail and office properties. Accounts payable and receivable, bank account reconciliation, sales reports, utility tracking, payroll, and 1099 reporting.

Responsibilities included accounts receivable, accounts payable, bank/account reconciliation, general ledger review, journal entries, data entry, apartment manager training, and rent roll review for government subsidized apartment complexes.

Computer Science

Diploma, Science

Activities and Societies: Bank of America Award in Science