Mark Estrada Rodríguez Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Develop and implement supervision strategies for regulated entities being examined.
• Evaluate adequacy of Board and/or management oversight of the compliance program.
• Evaluate adequacy of the regulated entity's compliance program, including policies, procedures, controls, staff expertise and training.
• Assess risk and prepare Risk Profile of the entity and affiliates.
• Examine the entity's audit procedures, including resource materials.

Chicago, Illinois, United States

• Grew CFPB Pride’s membership through visible outreach to diverse sectors of the community.
• Identified opportunities for collaboration with other Bureau Employee Resource Groups, and with external stakeholders.
• Organized and hosted social network events and meetings.

Orlando, Florida, United States

• Collected demographic information from clients and input into center-wide database management system.
• Reduced call-back time by 33% and instituted accountability measures that allowed for daily tracking of clients’ needs.
• Monitored phone lines and translated for Spanish speaking families. Maintained client records both online and in paper format.

Orlando, Florida Area

• Processed and input payments from clients into the accounts receivable Event Management System
• Validated the assessment of late fees in accounts receivable and communicate with clients regarding the collection of past due accounts
• Administered the State vehicle use log by validating that employees have the correct credentials and training to operate State vehicles

Orlando, Florida Area

• Developed fraud detection process for University procurement card data
• Gathered background information on subjects and witnesses, update investigation demographics, and assist in the investigative process
• Drafted recommendations with regard to the improvement of internal controls, processes, and corrective actions

Orlando, Florida Area

• Assisted student peers with debugging of software issues related to Adobe and PaperCut (printing management system)
• Answered phones and assisted students with accessing various university resources across campus including counseling and psychological services, financial aid, and course registration